We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Design, implement, evolve, and support enterprise employee experience platforms with a primary focus on ServiceNow and related digital workplace technologies. Partner closely with business and technology teams to translate business requirements into scalable technical solutions that simplify how employees access services, information, and support.
This role combines platform engineering, solution design, technical leadership, and delivery execution to drive adoption, stability, and continuous improvement of employee-facing technology solutions. Success requires strong technical expertise, platform strategy, systems thinking, and the ability to influence stakeholders and lead complex initiatives from concept through implementation.
Why This Role Matters
This role sits at the intersection of technology engineering, employee experience, and business transformation.
As the organization modernizes how employees interact with services and support, this engineer will:
• Design and deliver intuitive, scalable employee experience solutions.
• Drive technical excellence and adoption of strategic platforms such as ServiceNow.
• Lead implementation of solutions that improve productivity, efficiency, and user satisfaction.
• Influence how AI, automation, and emerging technologies enhance the employee experience.
• Partner with business and technology leaders to turn strategic objectives into reliable, measurable outcomes.
• Ensure critical employee experience platforms remain secure, stable, scalable, and aligned with business needs.
**This is an opportunity to make a visible and lasting impact by engineering the technology experiences employees depend on every day while helping shape the future of the digital workplace.**
Key Responsibilities
Platform Engineering & Solution Design
• Design, configure, implement, and support enterprise employee experience platforms and related technology solutions.
• Analyze business requirements and translate them into scalable, maintainable technical architectures and system designs.
• Lead solution design and technical implementation efforts for ServiceNow and employee experience capabilities.
• Identify opportunities to enhance usability, automation, performance, and operational efficiency through platform enhancements and emerging technologies, including AI.
• Ensure solutions align with enterprise architecture, security, governance, and operational standards.
Technical Delivery & Implementation
• Lead technical delivery of complex, cross-functional initiatives, including ServiceNow platform enhancements and AI capabilities.
• Partner with product owners, architects, developers, and business teams to manage requirements, solution design, testing, deployment, and support activities.
• Drive implementation of new functionality while balancing technical quality, risk management, and business outcomes.
• Participate in all phases of the Systems Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
Platform Operations & Continuous Improvement
• Monitor platform health, reliability, and performance to ensure a high-quality user experience.
• Troubleshoot complex production issues, perform root cause analysis, and implement sustainable solutions.
• Develop and execute continuous improvement strategies to increase platform adoption, efficiency, stability, and business value.
• Support platform upgrades, new releases, integrations, and ongoing optimization efforts.
Business & Stakeholder Partnership
• Partner with business and technology leaders to understand strategic priorities and evolving employee needs.
• Act as a technical advisor on platform capabilities, roadmap planning, and solution alternatives.
• Build strong relationships across HR, Corporate Functions, Experience Teams, and Technology organizations to ensure successful solution delivery.
• Communicate technical concepts and recommendations clearly to both technical and non-technical audiences.
Governance, Metrics & Innovation
• Establish and monitor metrics related to platform performance, adoption, quality, and business outcomes.
• Ensure compliance with enterprise governance, security, risk, and operational requirements.
• Evaluate emerging technologies and platform capabilities to drive innovation and enhance employee experience.
• Contribute to technology standards, best practices, and engineering excellence across the organization.
Required Qualifications
• Bachelors degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 5+ years of experience designing, implementing, and supporting enterprise technology platforms and solutions.
• Hands-on experience designing, configuring, implementing, and supporting ServiceNow solutions, including workflows, journeys, portals, integrations, and employee experience capabilities.
• Experience translating business requirements into scalable technical solutions and system designs.
• Strong understanding of systems architecture, application development methodologies, integrations, and enterprise technology ecosystems.
• Experience leading technical delivery efforts across multiple stakeholders and business functions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written, verbal, and presentation skills.
• Ability to operate effectively in fast-paced, evolving environments while managing multiple priorities. #LI_DNI
Preferred Qualifications
• Experience supporting HR, Employee Experience, Corporate Function technology solutions.
• Exposure to AI-enabled capabilities, virtual agents, automation, analytics, or workflow technologies.
• Experience with user experience, service design, or employee experience transformation initiatives.
• Experience with platform modernization, digital workplace technologies, and enterprise-scale implementations.
• ServiceNow certifications (CSA, CIS-HRSD, CIS-CSM, or similar) or related technical certifications.
About Ameriprise Financial
Ameriprise Financial combines a team-based atmosphere with an entrepreneurial spirit. We are an organization that emphasizes learning and growth, rewards you for your achievements and fosters a healthy work/life balance.
From our Minneapolis headquarters throughout our offices nationwide, you'll find we live our values every day — client focused, integrity always, excellence in all we do and respect for individuals and communities. We embrace diversity in our ideas, management, employee groups and clients.
Our Investment in You
We provide employees and branch advisors with competitive compensation and rewards. Our comprehensive benefits support your health and help you balance your career and personal life. Ameriprise invests in you through compensation, retirement savings, health benefits, wellness programs, work/life balance programs, veteran benefits, etc.
Your Career at Ameriprise
When you join our corporate team, you receive competitive compensation and incentives, opportunities to share in the company's success plus comprehensive benefits. Our employees also enjoy business resource networks, transportation assistance, community service opportunities, and an on-site cafeteria.
Search Open Positions and Apply
Learn More About Joining Ameriprise
Thrive in a Respectful, Supportive Environment
We have a diverse, values-based culture that embraces individual differences and encourages you to perform at your peak. We recognize your achievements and understand that work is one of the many important aspects in your life. While maintaining respect for that life balance, we help you advance your career and reach your goals.
Learn More About Diversity and Inclusion at Ameriprise
Build a Career that Matters to You
At Ameriprise Financial, we believe that learning is a lifelong endeavor. No matter where you are in your career path, we encourage all employees to take advantage of our professional development programs, offered in a variety of ways. Learn on your own, collaborate with a peer or work with an experienced colleague. Whatever your learning style, Ameriprise gives you the opportunity to reach your potential.
Being an Ameriprise Advisor
Join a strong, ethical company that offers you what you need to build a rewarding career as a financial advisor: Culture & Commitment, Dedication & Support, and Opportunity & Rewards. Ameriprise is committed to helping you achieve the vision you have for your practice. With training in financial planning and the backing of a strong, stable FORTUNE 500® company, you’ll discover unparalleled culture, support, and opportunities to build a successful practice. That’s the Ameriprise Difference.
Learn More About Ameriprise Advisor Support
Opportunities for Students
Join an inclusive team to gain career-building skills and network in a supportive, high-energy, team-based atmosphere. Learn through real-world work and collaboration with leaders on projects that produce results through our Internship Program or gain valuable professional experience and build leadership skills through our full-time Leadership Development Program. You’ll also engage in team-building/social events, volunteer activities, executive leadership seminars, and networking opportunities.