Who We AreCOURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth‑Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast‑paced, ever‑evolving IT company that is bringing on new customers and team members to continue strong growth into the future.Systems EngineerAn MSP Systems Engineer (Managed Service Provider Systems Engineer) is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client's IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services.Key ResponsibilitiesInstall, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizationsDeploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud servicesMonitor and maintain servers, network devices, and other IT infrastructure componentsEnsure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipmentTroubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failuresImplement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanismsManage vulnerability assessments, patch management, and intrusion detection/prevention systemsAssist in disaster recovery planning and business continuity strategies to minimize downtime during outagesProvide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and securityOffer solutions to complex IT challenges, ensuring high availability and system performanceServe as an escalation point for complex issues that require in-depth technical knowledgeMonitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto)Optimize system performance through regular maintenance, updates, and improvementsProactively identify potential issues and take corrective actions to prevent system failures or performance degradationSupport and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper‑V)Assist with cloud migrations, configuration, backup, and restore processesEnsure the smooth operation of virtual machines, storage, and network configurations in cloud environmentsConfigure and manage backup solutions for client environments to ensure business continuityRegularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failureMaintain detailed documentation of client systems, networks, configurations, and service ticketsProvide periodic reports on system performance, uptime, security status, and any incidents or issues addressedCreate and update SOPs (Standard Operating Procedures) for common systems and servicesBuild strong relationships with clients by understanding their needs and providing timely technical solutionsCommunicate technical information in an accessible and understandable way to non‑technical stakeholdersParticipate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvementAssist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrationsManage project timelines, resources, and communication to ensure successful and timely project deliveryWork closely with other engineers, technicians, and support teams to resolve client issues and implement solutionsCollaborate with account managers to ensure client satisfaction and effective service deliveryKey QualificationsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)3‑5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principlesProficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper‑V)Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN)Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plusExcellent problem‑solving skills, with the ability to analyze complex systems and propose effective solutionsStrong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholdersPreferred ExperienceRelevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageousExperience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasksFamiliarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutionsWhat We Do For YouAt COURSER we prioritize our employees' personal and professional development, offering best‑in‑class training, mentorship, and opportunities for growth through our self‑promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.Benefit HighlightsCompetitive benefits package, including medical, dental, vision, and life insurance401(k) matchFlexible PTO10 Holidays including your Birthday and a Floating HolidayGym reimbursementAmazon Prime reimbursement40 Hours for Volunteer TimePaid Maternity and Paternity leavePaid certificationsLearning and development programsCourser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.#J-18808-Ljbffr