Summary
The Systems Engineer II is a mid-level technical role responsible for supporting, maintaining, and optimizing enterprise infrastructure across on-premises and cloud environments. This role requires strong troubleshooting capabilities, hands-on engineering experience, and the ability to manage complex systems spanning hardware, virtualization, storage, and Azure cloud platform. The position plays a key role in incident escalation, system reliability, and driving infrastructure improvements. The System Engineer II reports directly to the Infrastructure Systems Manager.
Roles & Responsibilities
Serve as an escalation point for windows desktop support and infrastructure-related issues, resolving complex incidents
Administer and support Windows Server and Linux environments
Support VMware virtual infrastructure and associated workloads
Support and maintain Azure infrastructure, including Azure Resources and Permissions
Administer and troubleshoot enterprise storage systems (Isilon and Pure Arrays)
Provide support for Dell server hardware, including diagnostics and lifecycle management
Support backup and recovery systems (Commvault)
Support Microsoft PKI infrastructure, including certificate lifecycle management
Deploy and support containerized workloads (Docker / Kubernetes) where applicable
Perform root-cause analysis and implement long-term fixes for recurring issues
Monitor system performance and proactively identify optimization opportunities
Participate in infrastructure upgrades, migrations, and hardware refresh initiatives
Collaborate with network, security, application and service desk teams to support enterprise systems
Skills & Qualifications
2+ years of experience in systems engineering or infrastructure support
Desktop Support escalation experience (Tier 2/3 or equivalent)
Windows Server administration
Linux administration
VMware (vSphere/ESXi) experience
Azure infrastructure experience (IaaS/PaaS fundamentals, hybrid environments)
Dell server hardware experience, including RAID and storage concepts
Experience with enterprise storage platforms (Pure and Isilon)
Backup and recovery systems (Commvault)
Microsoft PKI / certificate services experience
Docker / Kubernetes / containerization fundamentals
Strong troubleshooting, analytical, and problem-solving skills
Ability to work independently on escalated issues and assigned systems
Preferred Skills
PowerShell or scripting/automation experience
Monitoring tools (SCOM, Azure Monitor, etc.)
Experience in hybrid Exchange or Microsoft 365 environments
Experience with infrastructure standardization and automation initiatives
Familiar with regular expressions
Educational Requirements
4-year degree in IT or related field (or equivalent experience)