Systems Engineer III

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank’s systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Duties & Responsibilities:
Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.
Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.

Position Specific Skills:
Exposure to mainframe, desktop, Windows and UNIX system support
Exposure to Server Virtualization
Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.)
Mastery in Directory and Authentication services
Understanding of data warehouse architecture principles
Knowledge of BI or Enterprise Reporting Frameworks
Exposure to Business Continuity Processes
Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc
Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week

Qualifications:

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Education: Bachelor's Degree

Preferred Area of Study: Computer Science, Systems Engineering, Computer Information Systems,

Preferred Area of Experience: VMware SDDC Manager, VMware vSphere (vCenter Server & ESXi hosts), VMware vSphere Replication, VMware Tanzu for vSphere, VMware NSX or VMware NSX-T for Datacenter, VMware Aria Suite Lifecycle, VMware Aria Operations, VMware Aria Automation, VMware Aria Operations, VMware Aria Operations for Networks, VMware Workspace One, Zerto, Azure AVD, Azure AVS, Terraform IaaC

Preferred Qualifications:

• 5+ years of experience designing, implementing and managing VMware-based infrastructure solutions
• Extensive hands-on experience with VMware Cloud Foundation, including its components such as VMware vSphere, VMware NSX, VMware vSAN, VMware SDDC Manager and VMware Aria
• Strong understanding of networking, storage and virtualization concepts
• Proficiency in scripting and automation using tools such as PowerShell, Python and/or Ansible
• Experience with infrastructure as code (IaC) frameworks like Terraform is a plus
• Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues
• Strong verbal communication across audiences (such as technical coworkers, end users, and management)
• VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) are highly desirable.
• Ability to work a on call rotation
• Self-starter with the ability to work in a fast-paced environment where priorities may shift frequently
• Ability to work independently with minimum supervision
• Ability to attain new technical skills and share knowledge with teammates
• Ability to maintain calm and patient attitude under pressure

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.