Systems Engineer (Intelligent Transportation System Industry Exp Required)$100,000 - $110,000 per year | Alexandria, VA | Remote | PermanentJoin a global leader in intelligent transportation systems helping cities and agencies keep traffic moving safely and efficiently. Work on technology that impacts millions of drivers every dayA bit about us:A global technology company focused on intelligent transportation systems and smart mobility solutions. We help agencies and organizations improve safety, efficiency, and visibility through innovative software, infrastructure, and real-time operational platforms.Why join us?Work on highly visible, mission-critical systems used in real-world operational environmentsCollaborate with software, infrastructure, QA, and customer-facing teamsGain exposure to modern technologies including Kubernetes, containerized applications, Linux, Windows, and cloud infrastructureOpportunity to influence technical improvements and system modernization effortsJoin a team where troubleshooting expertise and customer impact are highly valuedCompetitive compensation, benefits, and career growth opportunitiesJob DetailsWe are seeking a Systems Engineer who thrives in customer-facing operational environments and enjoys solving complex technical challenges. This position serves as a primary technical resource supporting production systems, infrastructure, applications, and end users while ensuring high availability and operational excellence.This role requires strong troubleshooting abilities, excellent communication skills, and the ability to independently manage priorities in a fast-paced environment. The ideal candidate has experience supporting Linux and Windows environments, containerized applications, and production systems while working directly with customers and internal engineering teams.ResponsibilitiesServe as a primary customer liaison by responding to operational questions, incidents, and support requestsSupport and troubleshoot Network Video Recorder (NVR) platforms and associated infrastructureDiagnose and resolve hardware, software, application, and communication issuesParticipate in client meetings, change control activities, and operational reviewsPerform software and hardware upgrades across Linux, Windows, and commercial off-the-shelf solutionsMonitor and support containerized applications and Kubernetes-based environmentsProvide operational support for production systems in a 24x7 environmentCreate and maintain technical documentation, procedures, and system configurationsDeliver training and knowledge transfer to operations personnel and end usersIdentify opportunities for system improvements and recommend solutions that enhance reliability and performanceCollaborate with Software Engineering and QA teams to test, deploy, and support applicationsParticipate in an on‑call support rotationRequired Qualifications3+ years of experience supporting production systems, infrastructure, or enterprise applicationsStrong troubleshooting and root‑cause analysis skillsExperience with Linux and Windows environmentsExperience supporting Kubernetes and containerized applicationsExcellent communication and customer service skillsAbility to independently manage workload and prioritize competing tasksExperience working with cross‑functional technical teamsExperience supporting high‑availability or 24x7 operational environmentsPreferred QualificationsIntelligent Transportation Systems (ITS) experienceVideo streaming or video management platform experienceExperience with RTSP, WebRTC, ONVIF, or similar protocolsExperience supporting NVR platformsCloud infrastructure experienceNetwork administration or infrastructure support experienceEqual Opportunity EmployerJobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.#J-18808-Ljbffr