Systems Engineer - ITSM

FlexTG

Mesa, AZ

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JOB DETAILS

SALARY

$95,000–$110,000 Per Year

SKILLS

Amazon Web Services (AWS), Application Programming Interface (API), Architectural Services, Automation, Best Practices, Business Continuity Planning (BCP), Business Operations, Communication Skills, Continuous Improvement, Corrective Action, Customer Satisfaction, Customer Support/Service, Data Recovery, Disaster Recovery, Disciplinary Action, Documentation, Employee Terminations, Genetics, Hybrid Cloud, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Intellectual Property (IP), Medical Conditions, Microsoft Windows Azure, Multitasking, Network Support, Options Analysis, Performance Analysis, Performance Management, Problem Solving Skills, Process Improvement, Quality Management, REST (Representational State Transfer), Regulatory Compliance, Root Cause Analysis, Scripting (Scripting Languages), ServiceNow, Standards Development, State Laws and Regulations, Strategic Planning, System Migration, Systems Administration/Management, Systems Engineering, Systems Maintenance, Team Player, Technical Support, Validation Documentation, Web Services

LOCATION

Mesa, AZ

POSTED

3 days ago

Description

Company Overview

FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we are in a class of our own.

Position Summary

The Systems Engineer is responsible for designing, implementing, securing, and maintaining the core technology services that support an organization’s productivity and operational resilience. This role requires hands‑on technical expertise, strong problem‑solving skills, and the ability to operate effectively in complex environments. The Systems Engineer plays a key part in ensuring reliable systems, driving continuous improvement, and supporting both IT and business operations.

The salary range for this role is $95,000-$110,000

Essential Functions and Responsibilities

Administer and support enterprise infrastructure and platform systems, ensuring comprehensive oversight of critical services

Independently troubleshoot and resolve Tier 3 systems and infrastructure issue

Perform root cause analysis (RCA) for Tier 3 incidents, documenting findings, corrective actions, and preventative recommendations, and implementing approved corrective changes for review by senior engineers

Perform routine system maintenance and monitor system performance to maximize uptime, availability and reliability across hybrid environments

Integrate and support hybrid/cloud infrastructure leveraging integration platforms where applicable

Execute backup, recovery, and resilience activities in alignment with documented disaster recovery and business continuity plans, including periodic restore validation and documentation of gaps and remediation actions

Collaborate on adoption strategies, migration planning, and infrastructure modernization projects, contributing technical input during said initiatives

Maintain and enhance automation tools and scripts, contributing improvements within established frameworks and automation standards, including development of new workflows where needed to reduce manual effort and configuration drift

Identify and escalate Tier 4 or systemic risks, including architectural gaps, recurring failure patterns, or vendor-level defects requiring senior ownership, and provide supporting analysis and recommended options to accelerate decision-making.

Ensure ITSM practices align with ITIL's best practices to improve service quality and customer satisfaction

Implement ServiceNow REST APIs, web services, and custom scripts to connect with external systems for efficient ticket sharing

Work with ServiceNow's ITSM/CSM/FSM/HRSD modules to enhance ticket management and overall business effectiveness

Qualifications and Experience

Minimum Qualifications:

3+ years of proven experience working within IT or a related field in a System Administrator or equivalent role.

Bachelor’s degree in IT related discipline or equivalent professional experience

Strong critical thinking abilities with a track record of analyzing issues and developing effective solutions.

Solid problem-solving skills and the ability to remain effective under pressure.

Ability to manage multiple priorities and work independently with minimal supervision.

Strong communication skills with the ability to collaborate across technical and non-
technical teams.

ITIL Foundation certification is preferred.

Hands-on experience with ServiceNow ITSM tool configuration, customization, and integration.

Preferred Qualifications:

ITIL Foundation certification.

ServiceNow CSA or CSD.

Hands-on experience with ServiceNow ITSM tool configuration, customization, and integration.

Experience with disaster recovery planning and enterprise backup technologies.

Familiarity with hybrid or cloud environments (e.g., Azure, AWS, or similar).

Experience with automation, scripting, or modern systems management tools.

Understanding of security best practices and basic compliance requirements

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion.

EEO Statement

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.

About the Company

FlexTG

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