Job Title: Systems Engineer - IV (Pipeline Architecture) Location:Kirkland, WA
Work Persona:
Flexible (Hybrid) - 2-3 days in the office at San Diego, CA or Kirkland, WA office.
Screening - All candidates submitted must complete the attached screening and attached as a separate doc in Wand. This is a non-negotiable to help speed things up. Anyone missing this will not be moved on for review.
Drug Test - A couple of these reqs will require a drug test due to the nature of the work conducted. Please set proper expectations with your candidates to mitigate any delays.
Duties: Overview:
This Staff Systems Engineer role owns strategy and execution for ServiceNow's critical developer platforms, including enterprise GitLab supporting 3,000+ users and JFrog Artifactory. The role leads cloud-native transformation, mentors team members, and establishes technical direction for platform engineering. What You Will Do:
Own operational strategy and technical direction for GitLab and Artifactory platforms
Lead cloud-native transformations, Kubernetes migrations, and GitOps adoption
Drive architecture for multi-region high-availability deployments and active-active patterns
Design self-healing systems with automated remediation and chaos engineering practices
Establish cloud-native best practices, including 12-factor apps, containerization, and observability
Mentor team members on automation patterns and cloud-native architectures
Influence organizational standards for platform engineering and developer experience
Evaluate emerging technologies, including AI-assisted operations, eBPF, and service mesh
Define and track SLIs, SLOs, and SLAs with a continuous improvement focus
Skills: Required:
BS in computer science or equivalent experience
7+ years operating and architecting enterprise-scale platforms
5+ years of self-managed GitLab experience, including Geo, high availability, and disaster recovery
5+ years of Artifactory experience, including Hub/Edge, federation, and enterprise deployments
3+ years of deep Kubernetes experience, including operators, CRDs, service mesh, and multi-cluster environments
7+ years of expert Linux experience, including kernel, networking, and performance tuning
PostgreSQL high availability experience, such as Patroni, and advanced networking knowledge, including BGP, anycast, and zero-trust architectures
Additional Requirements:
Cloud-Native Expertise
Deep knowledge of cloud computing, infrastructure, and architecture patterns
Experience with major cloud providers, including AWS, Azure, and GCP, and their managed services
Experience with cloud-native tooling, including Kubernetes operators, Helm, ArgoCD, and Flux
Experience with service mesh technologies, including Istio, and infrastructure-as-code tools, including Terraform
Experience with cloud-native observability, including Prometheus, and distributed tracing
Experience with cloud-native security, including OPA, Trivy, and SBOM practices
Production-grade automation experience with Python, Go, and Bash
CI/CD platform design experience at scale
Experience with FedRAMP IL4/IL5
Proven mentorship and team development experience
Strong communication and cross-team influence skills
Growth mindset, humility, and commitment to continuous development
Preferred
Open-source contributions to Kubernetes, GitLab, or Artifactory projects
Experience with eBPF observability/security, WebAssembly, or MLOps
Published technical writing or conference talks
Developer platform or platform-as-a-service experience
SRE practices and chaos engineering experience
Numbers & Facts
Location
Kirkland, WA
Skills
Amazon Web Services (AWS)unmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
BGPunmatched
Best Practicesunmatched
Cloud Architectureunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Continuous Deployment/Deliveryunmatched
Continuous Improvementunmatched
Continuous Integrationunmatched
Design Servicesunmatched
Disaster Recoveryunmatched
Emerging Technologyunmatched
Engineeringunmatched
GCP (Good Clinical Practices)unmatched
High Availabilityunmatched
Kernel Programmingunmatched
Linux Operating Systemunmatched
Machine Toolunmatched
Mentoringunmatched
Microsoft Windows Azureunmatched
Network Performance/Analysisunmatched
Open Sourceunmatched
Operational Strategyunmatched
Performance Tuning/Optimizationunmatched
PostgreSQLunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Strategic Planningunmatched
Systems Engineeringunmatched
Team Buildingunmatched
Technical Publicationsunmatched
Technical Strategyunmatched
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