About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
We operate mission‑critical systems that enable Visa’s clients and processors worldwide. As an Associate Systems Engineer, you’ll join a global team that plans, implements, and supports secure, resilient endpoints and platforms—partnering closely with vendors and global support groups to deliver nimble, client‑centric solutions.
What a Associate Systems Engineer does at Visa
Provide project management, technical advice, and hands‑on support to client institutions and processors—consistently exceeding customer expectations.
Coordinate projects end‑to‑end with proper documentation, keep tasks and status up to date.
Create implementation scripts (Shell, python & more) for vendor field engineers and support teams to enable installation and activation.
Perform remote installations of Linux systems in partnership with on‑site vendor engineers.
Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.
Manage customer satisfaction, commitment, and expectations to high service levels, handle escalations appropriately.
Ensure deployments follow Visa security guidelines, report and remediate any non‑compliance.
Communicate and collaborate cordially within a global team across cultures and time zones.
Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.
Collect, clean, and prepare data, build and train models (traditional ML and deep learning/LLMs), evaluate performance and iterate.
Design, build, and maintain agentic workflows where LLM “agents” can plan, call tools, and coordinate multi‑step tasks (e.g., retrieval, calling APIs, writing to databases).
Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP‑style connectors, function‑calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior. Ability to isolate and resolve critical system issues to minimize impact and downtime, strong analytical judgment under minimal supervision.
Participate in an on‑call rotation to support multiple systems during off‑hours, work evenings/weekends as needed.
Provide weekly reporting for CMDB and BASE II records, act as Change & ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.
Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.
Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.
Work Hours & On Call
• 3-4 days at Ashburn office.
• Rotating on call coverage, evening/weekend work when required for change windows or incidents.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.Qualifications
Basic Qualifications
Preferred Qualifications
U.S. Applicants Only
The estimated salary range for this position is $88,000.00 to $ 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.Visa has been a proud sponsor of the Olympic Games since 1986. Sport unites people, communities and nations. It enriches people’s lives and creates economic development opportunities. In today’s world, where brand and trust mean so much, the Olympic Games reflect those equities found at Visa — worldwide acceptance, reliability, versatility and leadership. Sponsoring the Olympic Games makes good business sense for Visa and our clients.