Job Description
Enterprise Engineering organization manages one of the largest macOS client fleets in the world. Our focus is to consistently raise Amazon"s security bar while ensuring a smooth productivity experience for our end users. We are a team of builders managing the solutions for Amazon"s global macOS client fleets. We use AWS products to evolve traditional enterprise tools and services at a large scale.
We are looking for a Systems Engineer with deep macOS troubleshooting expertise and hands-on fleet management experience. This role is heavily focused on diagnosing complex macOS issues at enterprise scale, maintaining fleet health, and driving operational excellence across our global device estate. If you thrive in high-pressure troubleshooting scenarios, enjoy root-causing elusive system issues, and have a passion for keeping large fleets running smoothly - this is the role for you.
In this role, you and your team will directly influence Amazon"s macOS experience roadmap. You will manage, monitor, and maintain a growing fleet of macOS client devices using MDM platforms, native Apple tooling, and AWS-hosted infrastructure. This is a hands-on operational role where your daily activities center around macOS troubleshooting, fleet health management, incident response, performance analysis, and continuous improvement of our management stack.
Key job responsibilities
Troubleshoot and resolve complex macOS issues (system crashes, kernel panics, performance degradation, network connectivity, authentication failures) in a globally scaled enterprise environment
Manage macOS fleet operations - OS patching, software deployments, configuration profile management, and MDM policy enforcement across tens of thousands of devices
Monitor fleet health - proactively identify trends, anomalies, and emerging issues through telemetry, dashboards, and alerting systems
Drive incident response - lead triage for fleet-impacting events, coordinate cross-functional resolution, and produce root cause analyses (RCAs)
Maintain and improve client management service infrastructure hosted in AWS
Develop runbooks and knowledge base documentation for recurring issues and escalation procedures
Collaborate with engineering teams on OS upgrade rollouts, compatibility testing, and risk mitigation strategies
Contribute to automation of repetitive operational tasks to improve fleet reliability and reduce manual intervention
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Amazon Web Services (AWS)unmatched
- Appleunmatched
- Authenticationunmatched
- Automationunmatched
- Configuration Managementunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- Fleet Managementunmatched
- Health Maintenanceunmatched
- Identify Issuesunmatched
- Incident Responseunmatched
- Kernel Programmingunmatched
- Knowledge Baseunmatched
- Mac Operating Systemunmatched
- Machine Toolunmatched
- Manufacturing Data Managementunmatched
- Network Connectivityunmatched
- Operating Systemsunmatched
- Operational Improvementunmatched
- Operations Managementunmatched
- Performance Analysisunmatched
- Problem Solving Skillsunmatched
- Reliability Engineeringunmatched
- Reporting Dashboardsunmatched
- Risk Managementunmatched
- Root Cause Analysisunmatched
- Sales Managementunmatched
- Software Configuration Managementunmatched
- Software Patchesunmatched
- Systems Administration/Managementunmatched
- Systems Engineeringunmatched
- Telemetryunmatched
- Testingunmatched
- Trend Analysisunmatched
- Vehicle Fleetsunmatched
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