About the Role
As Systems Engineer, you will design, develop and maintain robust systems and services within a dynamic and complex computing environment. You will utilize both cloud-based and on-prem tools to deliver scalable, reliable and secure solutions.
What You'll Do
Implement software engineering best practices and ensure system performance and security
Collaborate with cross-functional teams to drive innovation and continuous improvement
Develop, implement and support systems and services to ensure robust and reliable operations
Execute project tasks for systems and applications, focusing on optimizing efficiency and functionality
Manage upgrades, migrations, optimizations and new implementations and resolve efficiency issues
Write scripts, templates, interfaces and utility applications to improve functionality and automate processes
Develop, test, troubleshoot and document new and enhanced systems and processes
Provide level three support for areas of expertise
Additional tasks may be assigned
Addendum
Software Asset Management
Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise to translate business requirements into scalable platform solutions
Build and maintain data pipelines, APIs, and discovery patterns (e.g., ServiceNow Discovery, SCCM, Jamf) to ensure seamless, real-time tracking of the entire software asset lifecycle
Engineer automated reconciliation frameworks and entitlement schemas to manage complex vendor licensing models (e.g., core-based, cloud capacity, SaaS), proactively driving audits and cost-optimization
Establish strict ITAM data governance and build advanced compliance dashboards, custom reports, and KPIs utilizing ServiceNow reporting and Performance Analytics
Strong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations, backed by a Certified System Administrator (CSA) credential
Experience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic; a Certified Implementation Specialist - Software Asset Management (CIS-SAM)
What Skills You Have
Required
Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise
2+ years of experience in systems engineering
Bachelor's degree or equivalent in MIS, Computer Science or related field
Preferred
Familiarity with cloud platforms such as GCP, AWS or Azure
Understanding of software engineering practices, including CI/CD and automation
Knowledge of security best practices for system operations
Strong analytical and problem-solving skills
Effective communication and teamwork abilities
Passion for continuous learning and staying updated with emerging technologies