Required - Top 3:- Microsoft Azure/M365 - managing cloud services
- Networking - troubleshooting routers, firewalls, VLANS, VPNs and protocols
- PowerShell - writing scripts to automate IT processes
Typical Day-to-Day:· Monitor system alerts and resolve network/security issues
· Handle escalated IT support tickets (Tier 2 & Tier 3)
· Manage user accounts, device policies, and access in Microsoft 365 & Azure
· Build and run automation scripts to streamline IT processes
· Support ongoing cloud and network infrastructure projects
· Conduct network audits and security assessments
· Test and maintain backup and disaster recovery systems
· Document incidents, procedures, and system configurations
· Mentor and oversee junior IT support staff
· Occasional evening/weekend work during outages or deployments
Years' Experience/Degree Requirements/Certification:·
Must have a BS in Computer Science, Information Tech, or related field
·
Nice to have valid and current certs
o Microsoft Azure Administrator Associate or Azure Solutions Architect Expert
o Cisco CCNA or CCNP
o CompTIA Network+ or Security+
o ITIL v4 Foundation or higher