Systems Operations Engineer 1

Job Description – System Operations Engineer (Production Support / Technology Operations Analyst – P1)
Location: Charlotte, NC (Onsite)
Contract: 12 months (possible extension/conversion)
Job ID: 176622

Role Overview

The System Operations Engineer (P1) is responsible for 24/7 production support in a high-availability banking environment. This role supports consumer-facing and internal applications by monitoring systems, troubleshooting incidents, resolving production issues, and coordinating with support and engineering teams.

This is an advanced production support role, not a basic help desk position.

Key Responsibilities

• Monitor applications, infrastructure, dashboards, and alerts in a Mission Control / Command Center environment
• Identify and troubleshoot production incidents before customer impact occurs
• Use ServiceNow to manage incident tickets, severity assessment, and escalations
• Perform issue remediation using runbooks and operational procedures
• Analyze logs and system metrics using Splunk and AppDynamics
• Troubleshoot application failures, batch job issues, and processing delays
• Support Linux servers and review system logs
• Work with Autosys for batch scheduling and job monitoring
• Use Oracle and SQL for data validation and issue investigation
• Coordinate with L2 support teams, platform teams, SMEs, and engineering teams
• Document troubleshooting steps, resolutions, and incident updates
• Handle multiple incidents in a fast-paced 24/7 production environment

Required Skills

• Production Support / System Operations experience
• Linux troubleshooting and log analysis
• Splunk
• AppDynamics
• Autosys
• Oracle Database
• SQL
• ServiceNow
• Incident Management
• Monitoring & Alert Management
• Strong troubleshooting and analytical skills
• Good communication and documentation skills

Preferred Experience

• Banking or Financial Services background
• Mission Control / Command Center support
• L1/L2 Production Support experience
• Advanced Help Desk or Desktop Support transitioning into Production Support

Firehouse Schedule:

• Sunday, Monday, Tuesday
• Alternate Wednesday every two weeks
• 12-hour shifts