Systems Operations Engineer 4 / File Transfer Operations Support (FTOS)

Systems Operations Engineer 4 – / File Transfer Operations Support (FTOS)
Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ
Work Model: Hybrid (3 Days Onsite / 2 Days Remote)
Duration: 24 Months
Work Type: Contract (Contingent)
Positions: 1
Hours: 40 Hours per Week
Shift Details
• Schedule Options:
• Standard 8-hour shifts
• Shift Timing: Monday – Friday
• On-call requirement: Yes
FTOS / File Transfer Operations Support focused role
• Strong experience with Axway and Connect:Direct (NDM)
• Focus on enterprise file transfer systems and operations support
• Strong troubleshooting and incident management required
The Systems Operations Engineer 4 is responsible for supporting enterprise file transfer and operational systems in a high-availability production environment. This role focuses on Axway, Connect:Direct (NDM), and enterprise operations support, ensuring system reliability and performance.
Key Responsibilities
FTOS Platform Support
• Support Axway and Connect:Direct (NDM) platforms
• Monitor file transfer jobs, batch processes, and workflows
• Ensure system availability and reliability
Incident Management
• Handle L2/L3 production support
• Troubleshoot file transfer failures and system issues
• Perform root cause analysis
Operations & Monitoring
• Monitor alerts, batch failures, and queues
• Use monitoring tools (Grafana or similar)
Compliance & Risk
• Participate in risk and control processes
• Follow enterprise compliance standards
Collaboration
• Work with application and infrastructure teams
• Support enterprise incident resolution
Documentation
• Maintain operational procedures and documentation
Must-Have Qualifications
• 5+ years of Systems / Operations Engineering experience
• Strong experience with Axway (Required)
• Strong experience with Connect: Direct / NDM (Required)
• Strong production support experience
• Strong troubleshooting and incident management skills
Preferred Qualifications
• Experience in enterprise file transfer systems
• Monitoring tools experience
• ServiceNow experience
Core Competencies
• File transfer systems
• Production support
• Incident management
• Troubleshooting
Work Environment
• Enterprise operations environment
• High-availability systems
• Hybrid model
Additional Requirements
• Must be eligible to work in the US
• On-call flexibility required
Recruiter Submission Template –

Full Name:
Degree with Institution and Completion Year:
Do you have experience with Axway? (Years):
Do you have experience with Connect:Direct / NDM? (Years):
Do you have FTOS / file transfer system experience?
Do you have L2/L3 production support experience?
Do you have experience handling batch failures / monitoring alerts?
Do you have experience with ServiceNow or similar tools?
Are you comfortable with on-call support?
Tentative Start Date:
Motivation / Reason for interest in this position:
Reason for job change:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (City, State):
Notice Period / Availability:
Work Authorization Status:
Expected Hourly Rate on W2:
Are you ready to relocate on your own expenses and work Hybrid (3 days onsite) Preferred Work Location (Charlotte / Minneapolis / Phoenix / Chandler / Iselin):?