Systems Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided)

Tuesday, July 21, 2026 Albany NY United States Full-time

Maximus is currently hiring for a Systems Project Manager to lead our NYS Thruway team.

The Systems Project Manager is responsible for leading IT projects specific to State tolling systems, call center systems, and related systems.

This position is contingent upon award and will be fully onsite within New York State. Relocation assistance is provided.

Why Join Maximus?

• Competitive Compensation - Bonuses based on performance included!
• ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• ️ Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Plan, manage, and oversee infrastructure delivery services.
• Assist with project budget, resources, and schedule.
• Ensure deliver of project lifecycle documents, including, but are not limited to, Project Plan, Installation Plan, Standard Operating Procedures (SOPs), Systems Design Document, Configuration Management (CM) Plan, Release Management Plan, & Risk Management Plan.
• Track costs, schedule, and project performance, and take corrective actions, when necessary, to ensure that projects are within budget, on schedule, and meet quality standards & customer satisfaction.
• Utilize Project Management (PM) lifecycle and Systems Development Lifecycle (SDLC) methodologies.
• Bachelor's degree required.
• Minimum of 5 years of project management experience required.
• Minimum 5 years of IT project management experience within the tolling and call center spaces.

Preferred Skills and Qualifications

• Project Management Professional (PMP).
• Experience in a variety of project management methodologies including Agile and Waterfall.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$ 115,000.00

Maximum Salary

$ 125,000.00