Systems Protection Engineer – Technical Services

JOB-10047348

Anticipated Start Date

Sept. 1, 2026

Location

Houston, TX

Type of Employment

Direct Hire

Employer Info

Our client designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. It brings decades of expertise in power system protection, monitoring, and control. It is recognized for delivering reliable, high-performance solutions that ensure power system stability and efficiency.  Our client operates globally with strong technical and customer support, and its subsidiary drives continued growth and product development.

Job Summary

Our client is seeking an experienced Power Systems Protection Engineer to provide technical support, customer training, troubleshooting, and application assistance for electric power system protection and automation products. The ideal candidate will have strong experience with protective relays and recorders, knowledge of electric power systems, and excellent customer-facing and communication skills.

Job Description

• Help customers apply Client products through visits, demonstrations, training courses, and telephone contact 
• Meet with our customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing team
• In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations, etc. 
• Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
• Assist in the preparation and presentation of successful proposals for Client products, services and systems 
• Be a secondary customer contact on primarily technical matters 
• Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving Client products, both on-site and from Client offices 
• Participate in industry technical meetings such as NASPI, IEEE PSRC, etc. 
• Provide input to the content for manuals, datasheets, ordering guides and other literature used by customers 
• Provide support for Client marketing, sales, application engineering and development activities 
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations 
• Develop and maintain an expert level of knowledge about Client products and solutions for electric power system protection and automation
• Complete assigned work within agreed schedule and budget to a high level of quality
• Assume Project Management role on assigned projects
• Fulfil supervisory duties as assigned

Skills Required

• 4 - 8 years’ experience working with relays and recorders
• 5 - 10 years’ Protection Relay Experience
• Working knowledge of electric power systems and practices and philosophies 
• Working knowledge of protective relay applications at utility or engineering firm and industry practices 
• Experience with EMTP, load flow, and short circuit studies
• Passion for our customers to see them and Client succeed 
• Excellent technical training, speaking and writing skills 
• Ability to work cooperatively in a team environment 
• Very strong computer and business software skills 
• Exceptional organization and "get it done" skills
  

Ideal Candidate:

• Demonstrated customer satisfaction by providing top-quality customer service problem-solving to current and potential customers and by providing technical support to the Sales team 
• Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders) 
• Able to manage their time effectively while working remotely on multiple demands   

Education/Training/Certifications

• B.S. in Electrical Engineering

Additional Requirements

• Must be able to pass a drug screen & criminal background check 
• Travel Requirement: Up to 20% within the US/Canada Internationally
• Work Hours: 8:30 am – 5:00 pm; Onsite

Pay Rate/Salary

• $80K – $100K depending on experience. Compensation will be offered within this posted range based on experience, skills, and market factors