As a System Services Representative: Networking, you will act under the category of Support as a Service (SaaS) function, responsible for on-site installation, maintenance, and repair of Networking products. You will support problem source identification, resolve incidents, and advise on potential resolutions to ensure high client satisfaction. Your primary responsibilities will include: • Perform On-Site Installation and Maintenance: Install, maintain, and repair Networking products, such as Cisco, Juniper, and Teradata, at client sites. This includes ensuring proper installation, configuration, and testing of equipment. • Deliver Technical Support: Provide technical assistance and support to clients, including problem source identification, incident resolution, and advising on potential resolutions. This involves understanding the technology, operating systems, and associated software. • Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction. • Manage Critical Situations: Act as the IBM technical interface to clients during critical situations, managing the situation until the problem is resolved. • Maintain Technical Certifications: Stay up-to-date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service to clients.
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.