JOB SUMMARY: The primary responsibilities of the Systems Service Technician include testing, troubleshooting, repair, operation, replacement, and cleaning within integrated Lighting, Audio, Video, and Control Systems installed at U.S. Based Customer Locations. RESPONSIBILITIES AND DUTIES: Interact directly with end-users to gather information necessary to resolve system issues effectively and efficientlyUtilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed lighting and audiovisual systems and equipmentDiagnose, troubleshoot, and maintain installed lighting and audiovisual systems and equipment consistent with company best practices and industry standardsComplete service ticket documenting all findings, course of action, and resultsProvide preventative maintenance services for various system types and locationsModify existing control, DSP, and lighting control programs, as necessaryMay be assigned to assist on installations including rough-in of equipment, pull cable, rigging speakers, projectors, screens, and lighting fixtures, etc., setting racks, testing equipment, terminating cables, racks, wall plates and floor-boxes. Aiming speaker systems, setting gain structure, converging video projectors and video walls, and focusing/addressing lighting fixturesQUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion. Bachelors/Associates Degree/Certificate of Electronics Technology preferredETC Technician Certification preferredFamiliarity with soldering, use of standard tools, and generally assembly techniquesKnowledge of multimeters, oscilloscopes, and signal generators preferredAdvanced knowledge of ETC, Color Kinetic control SystemsStrong understanding of control protocols such as DMX, sACN, ArtNet, RDM, and other protocols.Basic knowledge of computers and networkingKnowledge of signal flowAbility to work aloneAbility to interact with customersMust provide basic hand toolsAbility to travel on occasionMust be ok with heights and occasional work on a lift