Job Description
Our Client is seeking an experienced Systems Specialist to provide hands-on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience, thrive in an MSP environment, and enjoy solving technical challenges while delivering exceptional client service, wed like to hear from you.
ABOUT THE ROLE
- Provide professional remote and onsite IT support for managed services clients
- Troubleshoot Windows desktops and laptops, printers, peripherals, applications, and user-access issues
- Administer and support Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, and permissions
- Support Windows Server environments, Active Directory, file servers, Remote Desktop Services, and Group Policy
- Troubleshoot TCP/IP, DNS, DHCP, firewalls, Wi-Fi, VPNs, internet connectivity, and other SMB network infrastructure
- Support virtualization, backup, storage, endpoint security, and remote-access environments
- Coordinate with vendors, ISPs, and internal technical resources to resolve client issues
- Maintain accurate tickets, documentation, time entries, and client communications
- Manage assigned work efficiently and escalate issues when additional technical review or approval is required
REQUIRED QUALIFICATIONS
- 5+ years of hands-on business IT support experience
- Experience working in an MSP, MSSP, managed services, or multi-client support environment
- Strong Microsoft 365 administration and troubleshooting experience
- Strong Windows endpoint, networking, and Windows Server knowledge
- Experience with backups, security tools, PSA/RMM platforms, and remote-support tools
- Current relevant IT certifications such as CompTIA A+, Network+, Security+, Server+, Microsoft 365, Azure, or equivalent
- High school diploma or equivalent
- Strong client-service, communication, documentation, troubleshooting, and time-management skills
- Security-first mindset when handling credentials, remote access, and sensitive client information
PREFERRED QUALIFICATIONS
- Associates or Bachelors degree in a related field or equivalent experience
- ConnectWise Manage and ConnectWise Automate experience
- Apple/Mac support experience
- SentinelOne, ESET, Acronis, Backblaze, or similar platform experience
- VMware or Hyper-V experience
- SonicWall and Ubiquiti/UniFi experience
- Synology NAS or similar storage experience
POSITION DETAILS
- Full-time, temp-to-hire
- Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Rotating technical on-call schedule approximately every 67 weeks
- Additional compensation provided for assigned on-call rotations
- Remote and onsite client support required
Numbers & Facts
| Location | Houston, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2000 |
| Website | http://www.searchsvc.com/ |
About Company
With well over 100 combined years of recruiting experience, Search Services remains Houston's premier search firm focusing on Accounting & Finance, IT, and office administrative positions. Whether you're actively engaged in a job search or are passively looking for the next step in your career progression, let us be your eyes and ears in the Houston marketplace. Our services cost you nothing and we like to approach your job search in a consultative and highly discreet manner.
Skills
- Administrative Skillsunmatched
- Apple Macsunmatched
- Business Supportunmatched
- Cloud Computingunmatched
- CompTIA - Computing Technology Industry Associationunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- CompTIA Security+unmatched
- CompTIA Server+unmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Documentationunmatched
- Endpoint Securityunmatched
- File Serverunmatched
- Firewallsunmatched
- Identify Issuesunmatched
- Internet Service Providersunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Exchange Serverunmatched
- Microsoft Hyper-Vunmatched
- Microsoft Outlookunmatched
- Microsoft Product Familyunmatched
- Microsoft Remote Desktop Services (fka Terminal Services)unmatched
- Microsoft SharePointunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Desktopunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows Serverunmatched
- Microsoft Windows System Administrationunmatched
- Network Administration/Managementunmatched
- Network Attached Storage (NAS)unmatched
- On Callunmatched
- On Site Supportunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Remote Accessunmatched
- Resolve Customer Issuesunmatched
- SMB Networksunmatched
- Sales Managementunmatched
- Server Supportunmatched
- SonicWALLunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Deliveryunmatched
- Technical Supportunmatched
- Time Managementunmatched
- VMWareunmatched
- VPN (Virtual Private Network)unmatched
- Virtualizationunmatched
- Wi-Fiunmatched
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