We are seeking a hands-on Systems Support Analyst to provide first-line technical support, troubleshoot IT issues, manage user accounts, support hardware/software, and monitor key IT systems. The role works closely with end users, internal IT teams, and vendors to ensure timely resolution of incidents and service requests.
Job Responsibilities
Provide IT support via phone, email, and ticketing systems.
Troubleshoot desktops, laptops, mobile devices, applications, and user issues.
Manage accounts, permissions, and password resets using Active Directory, Microsoft Admin Center, Vonage, and Salesforce.
Monitor and deploy patches; review WSUS and endpoint security reports.
Administer and monitor MDM, backup, and endpoint security systems.
Escalate critical incidents and vendor issues as required.
Maintain tickets, knowledge-base documentation, status reports, and handover reports.
Set up and ship employee equipment and maintain IT asset inventory.
Train new employees on Microsoft Office, Teams, and other applications.
Provide scheduled on-call support and occasional equipment transportation.
Numbers & Facts
Location
St. Louis, MO
Job Type
Full-time
Salary
$50,000–$60,000 Per Year
Qualifications
Experience in IT Support, Service Desk, Desktop Support, or Systems Support.
Strong troubleshooting and customer service skills.
Working knowledge of hardware, software, Active Directory, and ticketing systems.
Strong verbal and written communication skills.
Ability to multitask and work independently.
Ability to lift/carry up to 50 lbs.
Valid driver's license, proof of insurance, and reliable personal vehicle required.
Bachelor's degree in IT or related field preferred.
Skills
Desktop & End-User Support
ACTIVE DIRECTORY
Troubleshooting & Incident Management
IT Help Desk / Service Desk Support
Microsoft 365 / Microsoft Admin Center
Ticketing systems
User Account & Access Management
Patch Management / WSUS
Endpoint Security / Antivirus
Skills
1st Level Supportunmatched
Hardware Administrationunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Maintenance Servicesunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Technical Supportunmatched
Time Managementunmatched
User Account Administrationunmatched
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