Systems Support Analyst

Systems Support Analyst

Salary

$68,555.37 - $109,688.57 Annually

Location

North Port, FL

Job Type

Full Time

Job Number

202600102

Department

City Managers Office

Division

Information Technology

Opening Date

07/02/2026

Closing Date

7/16/2026 5:00 PM Eastern

• Description
• Benefits

General Description

This position provides analysis development and system support for the North Port Fire Rescue District. Supported applications include Microsoft Windows, Netmotion, Computer Aided Dispatching Systems, National Fire Incident Reporting Systems, Records Management Systems, Mobile Systems, Door Control Systems, ImageTrend, MobileEyes, Knox Secure Systems, Davis Weather Stations, and other applications as needed. Additionally, this position serves as technical consultant to various constituencies regarding the selection and use of appropriate technologies.

Essential Job Functions

• Provides timely and accurate technical guidance and consultation to end users, including business process improvements through the use of technology.
• Installs, configures and maintains computers, printers, scanners, laptops, tablets, software, audio/visual equipment and various other technology platforms.
• Performs maintenance on computer hardware, software, and other associated equipment.
• Provides technical hardware and software support and consultation to end users and colleagues.
• Performs technical design of various audio/visual systems and ancillary equipment, and provide training and support for these systems.
• Performs system management using tools such as Active Directory, Group Policy, Kace, and others.
• Creates, tests, and deploys software packages throughout the organization.
• Provide Orientation or initial/follow up training for system users.
• Acts as department liaison to the Sarasota County 911 Center for Computer Aided Dispatch (CAD) issues.
• Designs, creates, maintains and deploys computer images for a variety of operating systems and platforms.
• Provides recommendations regarding technology product selection, procurement and implementation.
• Creates and maintains technical documentation.
• Performs testing and evaluations of various technologies.
• Assists Network Administrator with troubleshooting of network and server issues with the use of appropriate administration tools.
• Documents service events for internal controls and reporting purposes.
• Assists with the administration of applications such as SharePoint, Web CMS, Kace, Group Policy, Active Directory and others.
• Work with third party vendors for advanced level hardware/software support.
• Add and remove users to applications.
• Schedule and communicate all system related downtime.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

Knowledge/Skills/Abilities

• High functioning, extremely autonomous position that requires good judgement and initiative in determining the methods and procedures that will be used for projects.
• Requires the ability to use technical expertise, sound judgement, and decision-making skills.
• Knowledge of the use, application and operation of various types of computer systems.
• Skill in customer service, including ability to communicate technical and other data effectively, both in person and in writing.
• Skilled in the use small office equipment, including copy machines or multi-line telephone systems.
• Skilled in using computers for data entry, word processing and accounting purposes.
• Ability to translate technical terms to understandable language for users.
• Ability to keep information secure and confidential.
• Ability to interpret system specifications and prepare documentation.
• Ability to perform on?call, evening or weekend work.
• Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
• Ability to establish and maintain effective working relationships with City officials, other employees and the public.
• Ability to research, diagnose and resolve technical problems.

Education, Experience, Licenses and Certifications

Education and Experience:

• Bachelors degree from an accredited college or university, or a combination of post-secondary technical education.
• Two (2) years of direct experience in a relevant information technology position.

Licenses and Certifications:

• Possession of or ability to obtain a valid Florida drivers license by date of hire.
• CompTIA A+ certification preferred.

Will be required to submit to a State and National Criminal Background Investigation.

Emergency Response Responsibility

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employees official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

Vets Preference Statement

The City of North Port, FL is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.

All benefits are effective the 1st of the month following 30 days.

Aetna - Health Insurance

The City offers eligible employees the choice of 2 Open Access In Network plans and 1 Open Access PPO Plan. Premiums and co-pays are dependent upon your plan choice.

Cigna Dental- Dental Insurance

The Citys dental plan is a PPO plan providing eligible employees with in network or out of network options. You are entitled to two (2) preventive care treatments per calendar year (6 months apart). There is a $1,500 lifetime maximum for Orthodontia (children up to age 19). Premiums will depend on which tier you choose.

EyeMed Vision Care - Vision Insurance

The Citys vision plan allows eligible employees to stay in network or go out of network. Your co-pays will vary depending on the network you use. You are entitled to an exam, frames and lenses once every 12 months.

Cigna Life - Life, Voluntary Life, Dependent Life Insurance

The City offers eligible employees a basic term life insurance benefit equal to their annual salary up to a $75,000 maximum at no charge. You can purchase additional voluntary life insurance for yourself and your dependents.

Cigna - Short Term Disability

The City provides short term disability coverage to all eligible employees at no cost to the employee. This coverage is used in the event of an accident or illness outside of work. The plan pays 66.67% of your weekly salary up to a maximum of $1,000. Benefits begin on the 31st day of your disability. The City offers a buy-up to the Short Term Disability Benefit with a 7 day wait period.

E-Flex - Flexible Spending Account

A flexible spending account helps you pay out-of-pocket medical, dental, eye care, daycare and other expenses, with tax deferred money deducted from your paycheck each payroll. The maximum annual election is $2,500.00. Over-the-counter medications must be accompanied by a doctors prescription although other medical supplies will still be eligible for reimbursement. This is a voluntary benefit.

Trustmark- Supplemental Polices

Trustmark Insurance Company offers voluntary supplemental Critical Illness/Cancer, Accident and Universal Life policies which are paid for by the employee.

LifeLock Benefit Solutions

Protect your personal information and defend against attacks with 24/7, proactive identity theft protection from LifeLock. This is an employee paid voluntary program.

ICMA-RC - Deferred Compensation Plans

The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.

Florida Retirement System - FRS

Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll which is subject to change with the IRS.

Cigna - Employee Assistance Program

The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.

VPI - Veterinary Pet Insurance

The City offers Pet Insurance as a voluntary benefit. This benefit is not payroll deducted.

Florida Prepaid College Board

Employees are eligible to enroll in college savings programs as well as 529 plans.

Educational Assistance Program

Employees are eligible for job-related or degree required educational assistance reimbursement up to $2,500 per fiscal year (subject to the availability of funds).

Paid Holidays

The City observes 13 paid holidays per year.

Sick Leave and Annual Leave

Full time employees accrue eight (8) hours per month starting on the first day of employment. Accruals and usage will appear on your pay stub each payroll. Full time employees accrue annual leave (vacation) bi-weekly, based on years of service.

Sick Leave Incentive

Employees receive an incentive of up to four (4) days per calendar year for every 250 hours remaining in their sick leave bank. Sick leave incentive days cannot be carried over to the next year.

Personal Leave

Employees are eligible for a maximum of two (2) personal leave days per calendar year when they have accrued 96 or sick more hours. This leave is approved by the department director through the department leave approval process.

Bereavement Leave

Employees are entitled to five (5) days of bereavement leave in the event of the death of an immediate family member. Employees should check the personnel policy or union contracts, whichever is applicable, for the definition of an "immediate family member".

Employer City of North Port

Address 4970 City Hall Blvd

North Port, Florida, 34286

Phone (941) 429-7200

Website http://www.northportfl.gov