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Systems Support Engineer

inSync Staffing

Atlanta, GA

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JOB DETAILS
SKILLS
1st Level Support, Acceptance Testing, Aerospace and Defense, Bill of Materials (BOM), C Programming Language, C++ Programming Language, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Coaching, Commissioning, Computer Architecture, Computer Engineering, Computer Science, Consulting, Continuous Improvement, Cross-Functional, Customer Relations, Customer Training, Data Analysis, Dental Insurance, Detail Oriented, DoD Secret Clearance, Documentation, Electrical Engineering, Electrical Wiring, Electronic Engineering, Engineering, Ethernet, GPIB (General Purpose Interface Bus), Hardware-Software Integration, Identify Issues, Information Technology & Information Systems, Input/Output, Instrumentation, LabVIEW Programming Language, Leadership, Lift/Move 40 Pounds, Linux Operating System, Microsoft C# (C Sharp), Microsoft Windows Operating System, Multiplatform/Cross-Platform, Network Switching, On Site Support, Onboarding, Organizational Development/Management, Oscilloscope, Printed Circuit Board Design, Problem Solving Skills, Process Improvement, Project/Program Management, Radio Frequency, Schematics, Software Development, Startup, Statistics, System Integration (SI), Systems Administration/Management, Systems Engineering, Systems Maintenance, Technical Support, Test Automation, Test Equipment, TestStand, Testing, Time Management, Training Program, USB, Willing to Travel, Wire Harness
LOCATION
Atlanta, GA
POSTED
4 days ago
Job Posting: Systems Support Engineer
Location: Huntsville, AL (See Travel Requirements)
Clearance: DoD Secret (or ability to obtain)
Experience Level: Senior (7+ years)

About the Role
We are seeking a Systems Support Engineer to provide post delivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.
You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. This role requires strong problem solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.
Key Responsibilities
  • Support site acceptance testing, commissioning, training, and startup activities
  • Serve as the voice of the customer, communicating issues and insights to product and business teams
  • Provide first-line technical support, coaching, and training to customer personnel
  • Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
  • Participate in engineering project meetings, providing design-for-serviceability feedback
  • Maintain accurate system documentation and reporting
  • Support on-site service, repair, and installation of company systems and products
  • Participate in customer installation and training programs as needed
  • Deliver post-deployment consulting to maximize system uptime and usage effectiveness

Minimum Qualifications
  • Bachelor s or Master's Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
  • 7+ years of relevant industry experience, including customer-facing roles
  • DoD Secret Clearance or ability to obtain one
  • Strong understanding of test engineering, electronics, and computer architectures
  • Experience with high level programming languages (LabVIEW, TestStand, C/C++/C#)
  • Ability to lift/pull up to 40 lbs. of test equipment
  • Strong leadership, time management, and critical problem-solving capabilities
  • Experience developing automated test software using PXI chassis, and interfacing with:
    • Analog & digital I/O cards
    • DMMs, oscilloscopes
    • NI switching and signal routing
    • DAQ systems, power supplies
    • RF analyzers and power sensors
  • Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
Technical Competencies
  • Understanding of measurement error sources
  • Selection of proper test & measurement instrumentation
  • Ability to interpret schematics and wiring diagrams
  • Hardware/software system integration experience
  • Bill of Materials (BOM) creation and review
  • Familiarity with CAD and PCB design tools
  • Statistical data analysis (Cp, Cpk, GR&R)
  • Cable harness design
  • Comfortable working across varied teams: technicians, engineers, program managers
  • High attention to detail, curiosity, and persistence
  • Ability to independently drive tasks and projects to completion
  • Fast learner with strong work ethic and drive to succeed


Preferred Qualifications
  • Experience with Testeract
  • Experience with SystemLink
  • Background in the defense industry
  • Cross platform (Windows/Linux) development experience
  • NI LabVIEW Certification
Travel Requirements
Training Period (First 2 3 Months)
  • 70% on-site in Austin, TX (onboarding, STE design/build)
  • 30% remote (Teams meetings, NI tool training, customer introductions)
On-Site Support Period (12 18 Months, with possible extension)
  • 80% on-site in Huntsville, AL at the customer facility
  • 20% remote and/or travel to Austin, TX for additional STE onboarding




Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.

About the Company

i

inSync Staffing

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2014
WEBSITE
http://www.insyncstaffing.com/default.html

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