Systems Support Engineer

Artech LLC

Austin, TX

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JOB DETAILS

SALARY

$58.44–$87.26 Per Hour

SKILLS

1st Level Support, Acceptance Testing, Aerospace and Defense, Bill of Materials (BOM), C Programming Language, C++ Programming Language, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Coaching, Commissioning, Computer Architecture, Computer Engineering, Computer Science, Consulting, Continuous Improvement, Cross-Functional, Customer Relations, Customer Training, Data Analysis, DoD Secret Clearance, Documentation, Electrical Engineering, Electrical Wiring, Electronic Engineering, Engineering, Ethernet, GPIB (General Purpose Interface Bus), Hardware-Software Integration, Identify Issues, Information Technology & Information Systems, Input/Output, Instrumentation, LabVIEW Programming Language, Lift/Move 40 Pounds, Linux Operating System, Microsoft C# (C Sharp), Microsoft Windows Operating System, Multiplatform/Cross-Platform, Network Switching, On Site Support, Onboarding, Organizational Development/Management, Oscilloscope, Printed Circuit Board Design, Problem Solving Skills, Process Improvement, Project/Program Management, Radio Frequency, Schematics, Software Development, Startup, Statistics, System Integration (SI), Systems Administration/Management, Systems Engineering, Systems Maintenance, Technical Support, Test Automation, Test Equipment, TestStand, Testing, Training Program, USB, Willing to Travel, Wire Harness

LOCATION

Austin, TX

POSTED

4 days ago

Job Title: Systems Support Engineer
Location: Austin, TX
Duration: 18 Months Contract
Pay range: $58.44-$87.26 per hour on W2

Job Description:

We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems.
In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.
You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization.
This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.

Key Responsibilities:

Support site acceptance testing, commissioning, training, and startup activities
Serve as the voice of the customer, communicating issues and insights to product and business teams
Provide first-line technical support, coaching, and training to customer personnel
Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
Participate in engineering project meetings, providing design-for-serviceability feedback
Maintain accurate system documentation and reporting
Support on-site service, repair, and installation of company systems and products
Participate in customer installation and training programs as needed
Deliver post-deployment consulting to maximize system uptime and usage effectiveness

Must Have:

Bachelor’s or master’s degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
7+ years of relevant industry experience, including customer-facing roles
DoD Secret Clearance or ability to obtain one
Strong understanding of test engineering, electronics, and computer architectures
Experience with highlevel programming languages (LabVIEW, TestStand, C/C++/C#)
Ability to lift/pull up to 40 lbs. of test equipment
Experience developing automated test software using PXI chassis, and interfacing with:
Analog & digital I/O cards
DMMs, oscilloscopes
NI switching and signal routing
DAQ systems, power supplies
RF analyzers and power sensors
Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
Understanding of measurement error sources
Selection of proper test & measurement instrumentation
Ability to interpret schematics and wiring diagrams
Hardware/software system integration experience
Bill of Materials (BOM) creation and review
Familiarity with CAD and PCB design tools
Statistical data analysis (Cp, Cpk, GR&R)
Cable harness design
Comfortable working across varied teams: technicians, engineers, program managers

Preferred Skills:

Experience with Testeract
Experience with SystemLink
Background in the defense industry
Crossplatform (Windows/Linux) development experience
NI LabVIEW Certification

Travel Requirements:

Training Period (First 2–3 Months)
70% on-site in Austin, TX (onboarding, STE design/build)
30% remote (Teams meetings, NI tool training, customer introductions)
On-Site Support Period (12–18 Months, with possible extension)
80% on-site in Huntsville, AL at the customer facility
20% remote and/or travel to Austin, TX for additional STE onboarding .

About the Company

Artech LLC

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