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Systems Support Engineer

Artech LLC
  • Austin, TX
  • $58.44–$87.26 Per Hour
  • Quick Apply
30+ days ago

Job Description

Job Title: Systems Support Engineer
Location: Austin, TX
Duration: 18 Months Contract
Pay range: $58.44-$87.26 per hour on W2

Job Description:
  • We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems.
  • In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.
  • You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization.
  • This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.

Key Responsibilities:
  • Support site acceptance testing, commissioning, training, and startup activities
  • Serve as the voice of the customer, communicating issues and insights to product and business teams
  • Provide first-line technical support, coaching, and training to customer personnel
  • Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
  • Participate in engineering project meetings, providing design-for-serviceability feedback
  • Maintain accurate system documentation and reporting
  • Support on-site service, repair, and installation of company systems and products
  • Participate in customer installation and training programs as needed
  • Deliver post-deployment consulting to maximize system uptime and usage effectiveness

Must Have:
  • Bachelor’s or master’s degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
  • 7+ years of relevant industry experience, including customer-facing roles
  • DoD Secret Clearance or ability to obtain one
  • Strong understanding of test engineering, electronics, and computer architectures
  • Experience with highlevel programming languages (LabVIEW, TestStand, C/C++/C#)
  • Ability to lift/pull up to 40 lbs. of test equipment
  • Experience developing automated test software using PXI chassis, and interfacing with:
  • Analog & digital I/O cards
  • DMMs, oscilloscopes
  • NI switching and signal routing
  • DAQ systems, power supplies
  • RF analyzers and power sensors
  • Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
  • Understanding of measurement error sources
  • Selection of proper test & measurement instrumentation
  • Ability to interpret schematics and wiring diagrams
  • Hardware/software system integration experience
  • Bill of Materials (BOM) creation and review
  • Familiarity with CAD and PCB design tools
  • Statistical data analysis (Cp, Cpk, GR&R)
  • Cable harness design
  • Comfortable working across varied teams: technicians, engineers, program managers
Preferred Skills:
  • Experience with Testeract
  • Experience with SystemLink
  • Background in the defense industry
  • Crossplatform (Windows/Linux) development experience
  • NI LabVIEW Certification

Travel Requirements:
  • Training Period (First 2–3 Months)
  • 70% on-site in Austin, TX (onboarding, STE design/build)
  • 30% remote (Teams meetings, NI tool training, customer introductions)
  • On-Site Support Period (12–18 Months, with possible extension)
  • 80% on-site in Huntsville, AL at the customer facility
  • 20% remote and/or travel to Austin, TX for additional STE onboarding .

Numbers & Facts

LocationAustin, TX
Salary$58.44–$87.26 Per Hour

Skills

  • 1st Level Supportunmatched
  • Acceptance Testingunmatched
  • Aerospace and Defenseunmatched
  • Bill of Materials (BOM)unmatched
  • C Programming Languageunmatched
  • C++ Programming Languageunmatched
  • CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)unmatched
  • Coachingunmatched
  • Commissioningunmatched
  • Computer Architectureunmatched
  • Computer Engineeringunmatched
  • Computer Scienceunmatched
  • Consultingunmatched
  • Continuous Improvementunmatched
  • Cross-Functionalunmatched
  • Customer Relationsunmatched
  • Customer Trainingunmatched
  • Data Analysisunmatched
  • DoD Secret Clearanceunmatched
  • Documentationunmatched
  • Electrical Engineeringunmatched
  • Electrical Wiringunmatched
  • Electronic Engineeringunmatched
  • Engineeringunmatched
  • Ethernetunmatched
  • GPIB (General Purpose Interface Bus)unmatched
  • Hardware-Software Integrationunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Input/Outputunmatched
  • Instrumentationunmatched
  • LabVIEW Programming Languageunmatched
  • Lift/Move 40 Poundsunmatched
  • Linux Operating Systemunmatched
  • Microsoft C# (C Sharp)unmatched
  • Microsoft Windows Operating Systemunmatched
  • Multiplatform/Cross-Platformunmatched
  • Network Switchingunmatched
  • On Site Supportunmatched
  • Onboardingunmatched
  • Organizational Development/Managementunmatched
  • Oscilloscopeunmatched
  • Printed Circuit Board Designunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Project/Program Managementunmatched
  • Radio Frequencyunmatched
  • Schematicsunmatched
  • Software Developmentunmatched
  • Startupunmatched
  • Statisticsunmatched
  • System Integration (SI)unmatched
  • Systems Administration/Managementunmatched
  • Systems Engineeringunmatched
  • Systems Maintenanceunmatched
  • Technical Supportunmatched
  • Test Automationunmatched
  • Test Equipmentunmatched
  • TestStandunmatched
  • Testingunmatched
  • Training Programunmatched
  • USBunmatched
  • Willing to Travelunmatched
  • Wire Harnessunmatched

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