Systems Support Specailist

• Provide customer solution consulting to team members in all regions through a variety of communication channels (email, phone, chat, face-to-face).
• Troubleshoot, diagnose, and resolve help desk tickets in a team-orientated environment, collaborating with the IT team and escalating as appropriate.
• Provide solutions proactively to IT leadership in concert with ticket escalation.
• Complete documentation in the helpdesk ticketing system on all work performed.
• Develop & maintain expert level knowledge of US Engineering systems and processes.
• Support process compliance.
• Install and configure software or hardware updates or patches.
• Evaluate and resolve network connectivity or communications systems issues.
• Ensure systems and workstations are compliant with organizational policies and security standards.
• Set up and deploy new user workstations, cell phones, iPads and accounts.
• Assist with asset tracking as well as inventory procurement and management.

• High School Diploma or equivalent required.
• Bachelor’s degree in computer systems / information technology or equivalent preferred.

• 3-5 years’ desktop support experience in a Microsoft Enterprise environment with 100+ employees.
• Experience in mechanical, specialty trades contractors, or large general construction industry is a plus.

• Advanced knowledge of Microsoft Windows (latest version), training/certification preferred.
• Intermediate knowledge of MS Office365, iOS and Android OS are required.
• General awareness of common technology equipment used by U.S. Engineering.
• Working knowledge of IT infrastructure.

• Familiarity with network-based systems such as Microsoft Exchange, Active Directory, and application license managers
• Understanding of hardware components including printers, copiers, plotters, PCs, iPads, and mobile devices
• Working knowledge of commonly used software applications: Microsoft Office, Edge, Chrome, Bluebeam, Autodesk, Trimble, and Procore
• Understanding of components and functions within LAN/WAN environments

• Strong professionalism and customer service orientation
• Clear and effective verbal and written communication
• Solid troubleshooting and documentation skills
• Strong interpersonal, organizational, and collaborative skills
• Ability to work independently while also contributing to team efforts

• Communicate effectively with both IT team members and non-technical users
• Manage customer expectations with clarity and professionalism
• Prioritize and handle multiple support tickets while maintaining composure under pressure
• Own the resolution process and follow through to ensure timely and accurate solutions
• Present technical information clearly to groups of varying technical backgrounds
• Build and maintain strong working relationships across departments
• Deliver user support and training for standard equipment and common applications
• Remain detail-oriented and results-focused in fast-paced environments
• Demonstrate initiative in professional development and continuous learning
• Safely provide technical support on the production floor or at job sites as needed
• Explain complex technical concepts in plain, accessible language
• Collaborate on inventory management: track orders, organize supplies

• Work outside of normal business hours as required to maintain customer satisfaction.
• Frequent use of computers, including keyboard, viewing monitor for extended periods of time, physically moving throughout the office, jobsite trailer, or work area with infrequent use of a ladder or extended kneeling, crawling, etc. to complete IT related network cabling, equipment installation, and troubleshooting. 
• Frequent lifting, bending, stooping, reaching while handling computer equipment.
• Travel as required to conferences and continuing education.
• Occasional day trips between construction job sites, offices and manufacturing facilities.

• The range for this position has been established at $28 to $40 hourly and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

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