Summary: The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops. Job Responsibilities: Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshoot software issues on employees desktops/laptops Some off hours support for may apply
Responsibilities:
Job will be contingent upon candidate successfully passing an administered background check which includes a criminal and identity background check, as permitted by law, and drug test.
Additionally, upon commencement of work at Company, and as a condition of working on the County of Orange IT Services contract, the County of Orange requires candidate to submit to a County of Orange-administered Live Scan background check.
The Live Scan requires you to report to the local County Vendor’s office with the completed Request for Live Scan Service Form and be fingerprinted, typically within the first 2 days of employment.
Your fingerprints are sent to the State of California Department of Justice and Federal Bureau of Investigation.
Upon successful passing of the LiveScan background check, you will be required to undergo additional background checks administered by the Orange County Probation Department, District Attorney, OC Sheriff’s Department and OC Public Defender Department.
All such background investigations will be used to investigate and identify state and federal misdemeanor or felony convictions of such individual and criminal charges pending against such individual, during the immediately preceding seven (7) years, as well as an assessment of family and lifestyle affiliations and history (i.e. gangs, etc.).
The results of all such background investigations will be confidentially provided directly to Orange County’s Information Security Officer and Assistant CIO.
Company will only receive a notification of pass or fail.
If you do not pass any of the above-referenced background investigations your employment at work.
Qualifications:
Associate's degree in a technical field such as computer science, computer engineering or related field required 3 -5 years experience required
Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices
Pay Transparency: The typical base pay for this role across the U.S. is: $22.00 - $23.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
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