Systems & Technical Support Administrator

Location: Onsite | Beaverton, OR
Compensation: $55,000-$62,000 + Full Benefits + Excellent Perks

A growing and stable organization is seeking a Systems & Technical Support Administrator to join its Information Technology team. This Systems & Technical Support Administrator will play a key role in supporting the company's Microsoft 365 environment, end-user technology, business systems, and day-to-day IT operations. This Systems & Technical Support Administrator position is ideal for a hands-on IT professional who enjoys solving technical challenges, supporting users, improving processes, and contributing to technology initiatives that keep the business running efficiently.

What a Systems & Technical Support Administrator will find at this company:

• 
  
• Stable and growing organization with long-term career opportunities.
• 
  
• Collaborative environment where IT has visibility and impact across the business.
• 
  
• Supportive leadership team that values innovation and continuous improvement.
• 
  
• Competitive benefits package including:
  
  • 
    
  • Medical, dental, and vision coverage
  • 
    
  • 401(k) with company contribution
  • 
    
  • Paid vacation and holidays
  • 
    
  • Employee wellness programs
  • 
    
  • Professional development opportunities
  • 
    
  • Employee discounts and additional company perks
  • 
    
  
  
• 
  

Responsibilities of a Systems & Technical Support Administrator:

End-User Support & System Administration

• 
  
• Provide Tier I/II technical support for employees across hardware, software, systems, networks, and user access issues.
• 
  
• Administer and support Microsoft 365, including Teams, SharePoint, OneDrive, and related services.
• 
  
• Manage user accounts, permissions, and access through Active Directory and Group Policy.
• 
  
• Troubleshoot desktop, laptop, printer, peripheral, and connectivity issues.
• 
  
• Escalate complex technical issues when necessary and ensure timely resolution.
• 
  

Infrastructure & Technology Operations

• 
  
• Support the maintenance, monitoring, and optimization of system performance and reliability.
• 
  
• Assist with operating system updates, patch management, software deployments, and system upgrades.
• 
  
• Participate in hardware installation, replacement, configuration, and lifecycle management.
• 
  
• Perform performance tuning and resource optimization across supported systems.
• 
  

Documentation & Process Improvement

• 
  
• Maintain accurate ticketing system records, technical documentation, and knowledge base articles.
• 
  
• Develop user guides, training materials, and technical procedures.
• 
  
• Identify opportunities to automate tasks and improve operational efficiency.
• 
  
• Participate in technology improvement initiatives and special projects.
• 
  

Qualifications of a Systems & Technical Support Administrator:

• 
  
• 3+ years of experience in Systems Administration, Technical Support, Desktop Support, Help Desk, or a similar IT role.
• 
  
• Associate degree or technical certification in Information Technology, Computer Science, or related field.
• 
  
• Experience supporting Microsoft 365 environments.
• 
  
• Working knowledge of Active Directory and Group Policy.
• 
  
• Strong customer service mindset, and excellent problem-solving, troubleshooting, and organizational skills.
  
  #LI-EM1 #INOCT2026 #LI-onsite
•