MUST BE ABLE TO WORK THE OVERNIGHT SHIFT | 9P-7A PAY RATE RANGE: $24-30/HOUR Summary The Terminal 5 Ramp Tower Coordinator plays a vital role in ensuring the safety and efficiency of all Terminal 5 operations. Coordinators are responsible for managing aircraft movements within the non-movement area, monitoring flight activity, and maintaining strict adherence to safety protocols. This position serves as a key communication link, delivering essential operational and safety information to stakeholders, airport personnel, and governing authorities to keep operations secure and on schedule. Essential Duties and Responsibilities Aircraft Movement Control: - Provide instructions via air-to-ground radio to aircrafts within IGC controlled ramp areas. Including push instructions, entering instructions, and instructions to an assigned departing point to await further instructions from ORD ATC.
- Advise pilots of gate availability, estimated hold times, and updates regarding their gate.
- Proactively control all aircraft movements within IGC’s controlled ramp areas to avoid taxi delays.
- Ensure all instructions given to pilots are safe, clear, and efficient.
- Maintain situational awareness within the ramp areas and airfield to ensure safety and efficiency.
Gate Management & Flow: - Monitor flights via company provided radar services.
- Monitor IGC’s Resource Management System (RMS).
- Manually adjust flights within the RMS as necessary.
- Coordinate gate changes within the RMS as operationally necessary.
- Coordinate assignment changes with airline personal effectively to minimize operational disruption.
- Enforce gate use policies, including international/domestic separation and CBP compliance.
Operational Coordination: - Maintain operational situational awareness (flow, weather, delays, ATC constraints, inoperative equipment) to effectively make operational decisions.
- Serve as a central point of contact for activity affecting the non-movement areas assigned to IGC.
- Collaborate with IGC team, FAA, airport duty managers, ground handlers, and airline OCCs to ensure cohesive airfield flow.
- Respond to IROPS (Irregular Operations) scenarios, including diversions, medicals, mechanicals, weather and other scenarios.
Communication & Reporting: - Document all significant ramp events, incidents, and deviations.
- Document flight delays and associated impacts.
- Record overnight aircraft stays.
- Participate in operational briefings and shift turnovers.
- Provide timely updates to stakeholders on flow constraints, safety concerns, or delay-causing events.
- Provide excellent customer service to our stakeholders over the phone and always maintain a professional tone.
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