Table Games Dealer II - Table Games Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

This position requires previous experience or training as a Table Games Dealer.

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Hard Rock Casino Bristol can feel more like play than work!

Our Commitment to Service:

We don’t have customers, we have Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurance, 401K, Paid Time Off, Annual Bonus Opportunity & much more!  

This position is responsible for dealing an assigned game in accordance with established policy and procedures. This position is also responsible for attending all mandatory training for games offered at the Hard Rock property.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for customer satisfaction and enjoyment on a particular assigned table game.
• Conducts assigned game with respect to Hard Rock Compliance and regulations and procedures Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
• Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock’s business ethics and all regulatory requirements.
• Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment.
• Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Support the Hard Rock culture and Team philosophy within the department and throughout the property.
• Must be at least 21 years of age.
• High School diploma or equivalent required.
• Certification as a dealer required.
• Must have two major games (ie. Blackjack, Craps, Roulette or Mini-baccarat).
• Previous dealer experience
• Must be able to stand in a stationary position 80% of assigned shift (60 minutes on / 20 minutes off) including the ability to bend/turn torso 90 degrees and have continuous movement of arms, shoulders and wrists.
• Must be able to obtain and maintain a local gaming license.
• Must have the ability to withstand noisy and smoke-filled environments.
• Must be tolerant to frequent moderate motion and occasional motion associated with lake weather conditions.
• Must be able to stand 90% of shift, walk 10% of shift.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• Must be able to lift up to 50 pound.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

     EMPLOYMENT PROCESS

Hard Rock employment process requires candidates to obtain gaming licensure by successfully completing a background check, prior to beginning employment. The background check may include, but is not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School diploma or equivalent required along with five (5) or more years of similar experience or an equivalent combination of education and experience.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.  The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.