It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and company policies, practices, and procedures.
Core Job Responsibilities:
- Ensure that all activities by self and personnel reflects the policies, practices, procedures, and regulations of the department and SMGHA as well as federal, state, and local laws and ordinances.
- Supervises the operations and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operations.
- Supervises assigned staff to include hiring recommendations that encompass SMGHA diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling.
- Manages performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.
- Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
- Communicates all pertinent information in a timely and responsible manner.
- Provide ideas and suggestions for new products, services, technology, and processes to ensure SMGHA competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
- Monitors guest flow and notifies management when adjustments to open table games are needed.
- Observes, evaluates, and rates players objectively and accurately in accordance with department policy.
- Maintains proper bankroll levels to accommodate existing or anticipated play.
- Verifies the accuracy of all documents signed and ensures that all procedures are adhered to.
- Maintains a clean and friendly environment and promotes and maintains the highest level of customer service to all guests while staying alert to their needs and responds effectively to guest inquiries.
- Ensure that all guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner.
- Notifies the Shift or Assistant Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected
Qualifications:
REQUIRED:
- High school diploma or equivalent.
- Minimum of 6 years of casino operations experience, or an equivalent combination of education, training and experience.
- Obtain/Maintain Occupational License/Gaming Card.
PREFERRED:
- Two years of supervisory experience
- Bilingual abilities.
KNOWLEDGE, SKILLS, and ABILITIES
- ability to provide excellent service to guests and ensure their complete satisfaction.
- The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability to define, diagnose, and resolve problems.
- : The ability to train, coach, and develop employees.
- The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.
- The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
- The ability to work productively and effectively when faced with stressful work situations and time pressures.
- The ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly.
- The ability to distinguish winning/losing combinations and settle wagers accordingly.
- The ability to use Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs proficiently.
Physical Demands:
- May work a flexible schedule including extended hours, weekends, and holidays.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- May be exposed to smoke
- The noise level in the work environment is usually moderate to loud.
- Constant contact with executives, department management, employees, and guests.
- Prolonged sitting or standing and mobility.
- Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
- Eye/hand coordination.
- Use of standard office equipment.
- Ability to distinguish letters, numbers, and symbols
Equal Opportunity Employer:
SMGHA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.