Casinos, Click Through Rate (CTR), Communication Skills, Customer Satisfaction, Customer Support/Service, English Language, Federal Compliance Regulations, Gaming, Regulations, Table Games
Gaming Pit Supervisor
Responsible for smooth operation of a specific amount of table games within a gaming pit(s) to include:
- Offers the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
- Monitors and adjusts table game limits with respect to gaming volume.
- Responsible for handling customer requests, including information, markers, and comps.
- Ensures accuracy of all monetary transactions.
- Responsible for compliance with all Seminole Gaming's Compliance and Regulations and Federal CTR & SARC regulations.
- Responsible for specific table games scheduling for Dealers.
- Responsible for maintaining a high level of subordinate performance and productivity.
- Responsible for customer enjoyment and satisfaction.
Qualifications:
- Five (5) years table game experience required.
- Two (2) years in a Dual-Rated management level capacity or above is preferred.
- Must be knowledgeable in all primary casino games and most secondary games.
- Must possess excellent communication and customer service skills.
- Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
- Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
- Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.