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Tailor

A.W. Cleaners

Phoenix, MD

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JOB DETAILS
SKILLS
Administrative Skills, Clothes Making, Customer Relations, Customer Support/Service, Detail Oriented, Dry Cleaning, Equipment Maintenance/Repair, Inventory Management, Laundry, Needs Assessment, Order Picking/Packing, Order Supplies, Organizational Skills, Point of Sale (POS) Systems, Pricing, Record Keeping, Resolve Customer Issues, Safety Process, Up-Selling
LOCATION
Phoenix, MD
POSTED
30+ days ago
Benefits/Perks
  • Competitive compensation
  • Great work environment
  • Career growth opportunities
  • Thorough training on proper cleaning and disinfecting
  • Employee discounts

Job Summary
We are seeking a part-time Tailor to join our team! As a Tailor, you will meet with clients, assess their garments, offer creative solutions, and perform the necessary cutting, pinning, and sewing to create their desired product. You will also maintain a proper inventory of supplies, ensure all equipment is maintained and cleaned, and answer questions through phone or in person. The ideal candidate has experience sewing, is familiar with the basics of tailoring, and has strong customer service skills. You will be responsible for maintaining our facilities with integrity and attention to detail. Other responsibilities will include prepping, cleaning, pressing, and folding laundry as needed. 

Responsibilities 
  • Greet customers and determine their needs
  • Cut, pin, and sew garments and fabrics to meet the needs of the customers
  • Answer questions on tailoring and services provided
  • Clean and maintain all equipment used
  • Order supplies, as needed
  • Ensure the cleanliness of the facility at all times
  • Respond to guest requests with professionalism and patience
  • Maintain adequate inventory of laundry supplies and consumables and restock when necessary
  • Inspect garments for stains, damage, and fabric type before cleaning
  • Treat stains with appropriate chemicals and pre-spotting techniques
  • Sort and tag clothing according to customer information and cleaning needs
  • Ensure proper garment finishing, including steaming, pressing, and folding
  • Maintain accurate records of garments received, processed, and returned
  • Follow all safety and handling procedures for chemicals and equipment
  • Perform minor repairs such as button replacement or seam fixing as needed
  • Provide friendly and professional customer service when handling drop-offs and pick-ups
  • Maintain cleanliness and organization of the dry-cleaning area
  • Greet customers warmly and assist them with drop-off and pick-up of garments.
  • Answer customer inquiries about services, pricing, and turnaround times.
  • Handle customer complaints or concerns professionally and escalate issues when necessary.
  • Process payments and maintain accurate records of transactions.
  • Keep track of incoming and outgoing orders using a POS system or logbook.
  • Ensure garments are tagged and labeled correctly to avoid mix-ups.
  • Maintain a clean and organized front desk area.
  • Upsell additional services (e.g., stain removal, alterations, etc.) when appropriate.
  • Follow up with customers for feedback or to notify them of completed orders.
  • Assist with basic administrative tasks as needed.
Qualifications
  • Proven experience with tailoring/sewing 
  • Experience with customer service desired
  • Excellent attention to detail
  • Able to work with minimal supervision and maintain a high level of performance
  • Friendly, customer-oriented personality
  • Strong organizational skills and an eye for detail
  • Able to work quickly without compromising quality


About the Company

A

A.W. Cleaners

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