Department: People & Culture / Human Resources
Reports To: Recruitment Manager
Location: Torrance, Ca in office
Position Summary
The Talent Acquisition Specialist is responsible for managing key employee experience processes across the full employee lifecycle, including onboarding & offboarding for all USA, Canada & Mexico stores. This role ensures a seamless and compliant employee experience from hire to separation while supporting both Retail (store teams) and Support Center (corporate teams).
The ideal candidate is highly organized, detail-oriented, and passionate about delivering a positive employee experience in a fast-paced, multi-site retail environment.
Key Responsibilities
Onboarding & New Hire Experience
Coordinate and manage end-to-end onboarding for new hires across Retail and Support Center
Ensure completion of new hire paperwork, background checks, I-9 verification, and system setup
Partner with hiring managers to ensure a smooth and engaging first-day experience
Monitor onboarding progress and ensure timely completion of required training and documentation
Offboarding & Employee Transitions
Manage the offboarding process for voluntary and involuntary separations
Ensure accurate and timely system updates, final pay coordination, and exit documentation
Conduct exit processing in partnership with HR, Payroll, and IT
Maintain professionalism and consistency throughout employee exit experiences
Employee Experience & HR Support
Serve as a key point of contact for lifecycle-related employee inquiries
Support consistent and positive employee experience across all stages of employment
Partner with HR Business Partners, Payroll, and Talent Acquisition on employee transitions
Identify process improvements to enhance efficiency and employee experience
Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field (preferred)
2-4 years of HR experience, preferably in HR operations, onboarding, or employee support roles
Experience in retail or multi-site environments strongly preferred
Knowledge of onboarding processes, unemployment claims, and accommodation practices
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong communication and customer service skills
Experience with HRIS systems preferred
Key Competencies
Employee experience mindset
Strong organizational and process management skills
Attention to detail and accuracy
Confidentiality and professionalism
Problem-solving and follow-through
Collaboration across HR functions
Adaptability in a fast-paced retail environment
Success Measures
Smooth and timely onboarding and offboarding processes
Accurate and compliant unemployment and accommodation case handling
Positive employee experience during transitions
Strong documentation accuracy and audit readiness
Effective collaboration with HR, Payroll, and external partners
Continuous improvement of lifecycle processes