Talent & Agent Operations Coordinator

Coldwell Banker

Hagerstown, MD

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JOB DETAILS

SALARY

$17–$19.50 Per Hour

SKILLS

1st Level Support, Administrative Skills, Bank Management, Brokerage, Candidate Screening, Check Processing, Communication Skills, Compensation and Benefits, Corporate Compliance, Cross-Functional, Dental Insurance, Detail Oriented, Documentation, Insurance, Interviewing Skills, Leadership, Mail Processing, Maintain Compliance, Microsoft Excel, Mortgage, Multitasking, Office Management, Onboarding, Operational Support, Operations Management, Organizational Skills, Presentation/Verbal Skills, Real Estate, Real Estate Sales, Record Keeping, Regulatory Compliance, Regulatory Requirements, Retirement Plan, Sales, Sales Operations, Sales Support, Spreadsheets, Systems Administration/Management, Telephone Skills, Time Management, Vision Plan, Writing Skills

LOCATION

Hagerstown, MD

POSTED

2 days ago

Talent & Agent Operations Coordinator

Location: Hagerstown, MD

Company: Coldwell Banker Premier

Employment Type: Full-Time

Position Summary

Coldwell Banker Premier is seeking a detail-oriented and highly professional Office &Agent Operations Coordinator to support daily office operations while serving as the primary point of contact for agents, clients, and visitors. This is a cross-functional position that collaborates with leadership and operational teams across multiple offices within the Mid-Atlantic region. The role reports directly to the Vice President of Talent Attraction and the Area Manager and serves as the first level of operational support for sales associates in a fast-paced environment.

Core Responsibilities - MUST HAVE

Recruiting / Talent Support (Non-Negotiable)

1-2 years of hands-on recruiting experience, ideally including:

Candidate outreach (calls, emails, LinkedIn, Internal systems)

Pre-screening interviews
Scheduling interviews with leadership
Tracking candidates in spreadsheets or an ATS

Office Operations & Office Management

• Serve as the primary point of contact for the Milford office, professionally welcoming agents, clients, and visitors

• Manage incoming calls, correspondence, and general office communications

• Serve as the first level of support for sales associate questions, escalating issues as appropriate

• Maintain a professional, organized, and efficient office environment

Agent Onboarding, Offboarding & Administration

• Coordinate the onboarding of new real estate agents, including documentation, system setup, and orientation

• Manage agent offboarding (de-hiring) processes in compliance with company and regulatory requirements

• Set up and maintain agent compensation plans and related records

• Coordinate agent insurance enrollment, changes, and documentation

• Maintain accurate, confidential, and compliant agent records

Recruiting & Talent Support

• Conduct outreach to prospective real estate agents

• Pre-screen candidates and coordinate interview scheduling

• Maintain recruiting pipelines and tracking spreadsheets

• Support recruiting initiatives across the Mid-Atlantic region

Sales, Listings & Transaction Support

• Maintain listings and sales records in company systems

• Process commission checks and related documentation accurately and timely

• Assist with transaction-related administrative processes

HR, Compliance & Regional Coordination

• Provide administrative support for HR-related functions, filings, and compliance documentation

• Assist with insurance-related filings and record maintenance

• Collaborate cross-functionally with other Coldwell Banker Premier offices

• Ensure accuracy, organization, and confidentiality of records

Issue Management & Communication

• Receive, document, and route agent or client concerns and complaints

• Support leadership with follow-up documentation and issue resolution

Qualifications

• 1-2 years of recruiting or candidate pre-screening experience required

• Administrative, office operations, or HR support experience preferred

• Ability to multi-task effectively in a fast-paced environment

• Comfortable conducting outreach, pre-screening candidates, and scheduling interviews

• Strong organizational skills with attention to detail

• Proficiency in Microsoft Excel and/or Google Sheets

• Excellent verbal and written communication skills

• Ability to handle sensitive and confidential information with discretion

Benefits

401(k)
Health, dental, and vision insurance
Paid vacation
Retirement plan

Salary up $19.50

Contact Information: Teresa Bratcher, Vice President of Talent Attraction

Phone: 937-287-6083

Email:

Additional Information

This position description is only meant to be a representative summary of the duties and responsibilities performed by incumbents of this position. Incumbents may be requested to perform tasks other than those stated in this description. The company reserves the right to revise or change this job description as the need arises.

Compensation: $17.00 - $19.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Full-Service Real Estate, Backed by Experience

Coldwell Banker Premier is a top-performing real estate brokerage serving the Mid-Atlantic and Florida, with a growing footprint across Virginia, Maryland, Delaware, Pennsylvania, West Virginia, North Carolina, Florida, and Washington D.C.

Grounded in trust, innovation, and strong relationships, we offer a complete real estate experience with in-house support for relocation, mortgage, commercial, auction, and settlement services. Whether you're buying, selling, investing, or building a career in real estate, you'll have everything you need under one roof. This is where the pros are: driven, experienced, and focused on making every move as smooth and successful as possible

Real estate pros you can count on in VA, WV, DE, MD, NC, PA, FL, and Washington D.C.

About the Company

Coldwell Banker

Coldwell Banker Commercial NRT operates in 20 states as the commercial real estate brokerage division of NRT LLC. Currently, Coldwell Banker Commercial NRT serves most major metropolitan markets in the United States. Armed with a strong market knowledge and unparalleled services, Coldwell Banker Commercial NRT and its team of approximately 1,000 commercial associates offer the ultimate in client satisfaction. Coldwell Banker Commercial Affiliates LLC is one of the leading franchisors of commercial real estate in the country. Coldwell Banker Commercial® is a registered trademark licensed to Coldwell Banker Real Estate Corporation. Coldwell Banker Commercial is a premier provider of real estate services and is recognized globally as a leader in the commercial real estate industry. Coldwell Banker Commercial affiliates cover territory throughout North America, South America, Europe, Africa, Asia and Australia. Coldwell Banker Commercial provides commercial real estate solutions, serving the needs of owners and occupiers in the leasing, acquisition, disposition, structured finance, and management of all property types. Each office is independently owned and operated. Coldwell Banker Real Estate Corporation is a subsidiary of Realogy Corporation.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Real Estate/Property Management

FOUNDED

2006

WEBSITE

https://www.nrtllc.com

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