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Talent & Agent Operations Coordinator

Coldwell Banker Premier

Hagerstown, MD

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JOB DETAILS
SKILLS
1st Level Support, Administrative Skills, Bank Management, Candidate Screening, Check Processing, Communication Skills, Compensation and Benefits, Corporate Compliance, Cross-Functional, Dental Insurance, Detail Oriented, Documentation, Insurance, Interviewing Skills, Leadership, Mail Processing, Maintain Compliance, Microsoft Excel, Multitasking, Office Management, Onboarding, Operational Support, Operations Management, Organizational Skills, Presentation/Verbal Skills, Real Estate Sales, Record Keeping, Regulatory Compliance, Regulatory Requirements, Retirement Plan, Sales, Sales Operations, Sales Support, Spreadsheets, Systems Administration/Management, Telephone Skills, Time Management, Vision Plan, Writing Skills
LOCATION
Hagerstown, MD
POSTED
25 days ago

Talent & Agent Operations Coordinator

 
Location: Hagerstown, MD
Company: Coldwell Banker Premier
Employment Type: Full-Time

Position Summary

Coldwell Banker Premier is seeking a detail-oriented and highly professional Office & Agent Operations Coordinator to support daily office operations while serving as the primary point of contact for agents, clients, and visitors. This is a cross-functional position that collaborates with leadership and operational teams across multiple offices within the Mid-Atlantic region. The role reports directly to the Vice President of Talent Attraction and the Area Manager and serves as the first level of operational support for sales associates in a fast-paced environment.

Core Responsibilities - MUST HAVE
 Recruiting / Talent Support (Non-Negotiable)
1–2 years of hands-on recruiting experience, ideally including:


Candidate outreach (calls, emails, LinkedIn, Internal systems)
  • Pre-screening interviews
  • Scheduling interviews with leadership
  • Tracking candidates in spreadsheets or an ATS

Office Operations & Office Management

• Serve as the primary point of contact for the Milford office, professionally welcoming agents, clients, and visitors

• Manage incoming calls, correspondence, and general office communications

• Serve as the first level of support for sales associate questions, escalating issues as appropriate

• Maintain a professional, organized, and efficient office environment



Agent Onboarding, Offboarding & Administration

• Coordinate the onboarding of new real estate agents, including documentation, system setup, and orientation

• Manage agent offboarding (de-hiring) processes in compliance with company and regulatory requirements

• Set up and maintain agent compensation plans and related records

• Coordinate agent insurance enrollment, changes, and documentation
• Maintain accurate, confidential, and compliant agent records

Recruiting & Talent Support

• Conduct outreach to prospective real estate agents

• Pre-screen candidates and coordinate interview scheduling

• Maintain recruiting pipelines and tracking spreadsheets

• Support recruiting initiatives across the Mid-Atlantic region

Sales, Listings & Transaction Support

• Maintain listings and sales records in company systems

• Process commission checks and related documentation accurately and timely

• Assist with transaction-related administrative processes

 
HR, Compliance & Regional Coordination

• Provide administrative support for HR-related functions, filings, and compliance documentation

• Assist with insurance-related filings and record maintenance

• Collaborate cross-functionally with other Coldwell Banker Premier offices

• Ensure accuracy, organization, and confidentiality of records



Issue Management & Communication

• Receive, document, and route agent or client concerns and complaints

• Support leadership with follow-up documentation and issue resolution



Qualifications

• 1-2 years of recruiting or candidate pre-screening experience required

• Administrative, office operations, or HR support experience preferred

• Ability to multi-task effectively in a fast-paced environment

• Comfortable conducting outreach, pre-screening candidates, and scheduling interviews

• Strong organizational skills with attention to detail

• Proficiency in Microsoft Excel and/or Google Sheets

• Excellent verbal and written communication skills

• Ability to handle sensitive and confidential information with discretion

Benefits

  • 401(k)


  • Health, dental, and vision insurance


  • Paid vacation


  • Retirement plan

Salary up $19.50

Contact Information: Teresa Bratcher, Vice President of Talent Attraction

Phone: 937-287-6083

Email: teresabratcher@premiermove.com

Additional Information

This position description is only meant to be a representative summary of the duties and responsibilities performed by incumbents of this position. Incumbents may be requested to perform tasks other than those stated in this description. The company reserves the right to revise or change this job description as the need arises.

About the Company

C

Coldwell Banker Premier

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