Talent Director
Chick-fil-A Suwanee Road
Objective
The Talent Director will develop and sustain a comprehensive program of staffing that maintains appropriate levels of top-performing talent who exist in, and operate commensurate with, a culture reflective of our vision, values, and business objectives.
What the Talent Director Will Know
· The Purpose and Shared Vision of Chick-fil-A
· The mission, vision, and core values of Chick-fil-A Suwanee Road
· The Critical Success Factors and the role of Talent in the overall organization
· The currently prioritized business objectives and the role of Talent in those pursuits
· A working knowledge of CEM, including drill-down levels of scoring
· Current status of the company’s workforce readiness in every aspect, along with relevant and significant trend lines
· Basic knowledge of relevant HR principles and legal concerns related to attracting, hiring, training, maintaining, and disciplinary actions for a healthy, quality workforce
· Functional knowledge of Apps and platforms necessary to the position
· Basic knowledge of daily operations
· Working knowledge of Microsoft Word and Excel
· The Winning Hearts Every Day strategy
· The team!
What the Talent Director Will Do
· Strategize and implement a constant pipeline of quality talent
o Recruitment
o Hiring
o Orientation
o Assessments
o Advancement
· All necessary record-keeping
· Maintain a systematic program of effective Team Member engagement
· Work with Shift Leaders to ensure effective implementation of training, tracking, and accountability
· Assertively build and maintain a culture reflective of CFA Suwanee’s mission, vision, and core values
· Oversee and execute team member disciplinary actions, maintaining fairness, integrity, and legal/ethical standards
· Manage the administration of team member benefits
· Maintain team member profiles
· Provide timely reports as required
· Provide for uniforms and all other materials associated with basic team member needs
· Ensure achievement of KPIs, including staffing level, retention rate, performance targets, labor costs, and team member satisfaction
What the Talent Director Will Be
· A contributing member of a High-Performance Director team
· Sound and capable advisor to the operator and senior leadership
· Resident HR/Talent expert
· Owner of the Talent Department and all of its explicit or implicit considerations
· Ready Chick-fil-A Suwanee Team Member for operational needs
· An approachable coach and advocate for the entire team
Minimum Qualifications
· One year of Chick-fil-A leadership experience or equivalent
· Demonstrated ability to work well with teams and leaders
· Effective Communication Skills
· Self-starter able to work independently
· Proficiency with MS Office, email, and basic web browser functionality
· Ability to maintain multiple projects and tasks simultaneously
· Capable of managing both digital and physical file organization
Preferred Qualifications
· Bachelor’s Degree in HR, Business, or similar field, or equivalent professional experience
· Three or more years of Chick-fil-A leadership, including operations (or equivalent)
· Applied knowledge of Team Member training
· Proficiency with Trello, Monday, or other project management app(s)
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.