TAM CoE Technical Program Manager

Job Summary

As a Technical Program Manager in the SAM/TAM Center of Excellence, you will lead cross-functional programs that enable service readiness, operational transformation, field enablement, and data-driven decision-making across the customer success and technical account management organization. This role requires a blend of technical understanding, business acumen, program leadership, analytics, and stakeholder influence to translate strategic priorities into scalable processes, tools, reporting, and execution plans. You will partner across Services, Product, Sales, Renewals, Marketing, Engineering, IT, and Customer Success teams to drive measurable outcomes for the SAM/TAM organization.

Job Requirements

• Lead readiness, enablement, and execution planning for SAM/TAM programs, operational initiatives, and service portfolio changes.
• Develop and manage program plans, milestones, deliverables, risks, dependencies, and communications for cross-functional initiatives.
• Translate strategic service and portfolio changes into field-ready guidance, tools, playbooks, and operational processes.
• Build and maintain analytics, dashboards, measurement criteria, and reporting to support leadership decision-making and continuous improvement.
• Partner with cross-functional teams to represent SAM/TAM requirements, resolve blockers, and align execution across Services, Product, Sales, Renewals, Marketing, Engineering, IT, and Customer Success.
• Define and improve repeatable processes, governance models, and operating rhythms that improve consistency, scalability, and adoption.
• Support secure data handling, customer/account analysis, and operational modeling for resource planning, customer coverage, and service delivery decisions.
• Identify process gaps, serviceability issues, and operational risks; recommend and drive practical improvements.

Education

• Minimum of 12 years of experience in technical program management, services operations, customer success, enterprise support, or related technical/business roles; 9-11 years preferred.
• Bachelor's degree in Engineering, Computer Science, Business, or related field; equivalent experience accepted.
• US Citizenship required.
• Experience with NetApp products, ONTAP, customer success operations, technical services, or enterprise support delivery models preferred.
• Demonstrated ability to lead multiple complex, cross-functional initiatives with limited supervision.
• Strong data analysis, reporting, dashboarding, and executive communication skills.
• Demonstrated ability to influence stakeholders, drive alignment, and deliver outcomes in ambiguous or evolving business environments.

Compensation:

The target salary range for this position is $170,000 - $220,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.