Property Description Sheraton Philadelphia University City Hotel is a premier hotel located in the vibrant University City neighborhood of Philadelphia, Pennsylvania, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Philadelphia University City Hotel means being part of a renowned Marriott brand known for its contemporary style, exceptional service, and prime location near prestigious universities and cultural attractions. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and enriching career path. Sheraton Philadelphia University City Hotel is committed to creating a guest-centric work culture that values teamwork, innovation, and outstanding guest experiences. Employees can expect to work in a bustling and diverse environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests from all over the world. Joining the team at Sheraton Philadelphia University City Hotel presents a unique opportunity to be part of a dynamic hotel that is at the heart of Philadelphia's vibrant hospitality scene.
Overview DIRECTOR OF FRONT OFFICE- TASK FORCEJob DescriptionThis job description provides a basic guideline of the duties, responsibilities and requirements of this position. The frequency codes assigned in the job description are: Rarely (less than 1%); Occasionally (between 1% and 33%); Frequently (between 34% and 65%); and Constantly (between 66% and 100%).
SUMMARYThe Director of Front Office must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure Front Office staff including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
QUALIFICATIONS- College level reasoning, math, and language skills.
- Two years prior departmental management experience in front office or related disciplines.
- Time management and negotiation skills.
- Ability to manage and lead each discipline of the department independently.
- Ability to manage according to employment and Innkeeper laws of the jurisdiction.
- Prior cash handling experience necessary.
- Ability to communicate effectively with the public and other employees.
- Read, write and speak English fluently.
- Computer experience required.
- No employee will pose a direct threat to the health/safety of self or others.
- Required statistical and competitive analysis.
PERFORMANCE STANDARDS- CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the hotel. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Ensure Front Office and Reservations staff, including all new hires, are trained to meet standards of each component. Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance.
- FINANCIAL: Meet or exceed budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Anticipate revenue/cost problems and manage the timing of discretionary expenditures. Analyze financial and operating information on an ongoing basis in order to achieve budgeted labor and other cost standards. Ensure department staff is trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level. Accurately prepare and distribute short-term and long-term forecasts, including daily 3-day forecast and weekly 10-day forecast.
- PEOPLE: Manage people according to Davidson's values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing bu