Tasting Room Host

Tasting Room Host/Support

We are looking for a smart, energetic, and capable candidate to join our team in the role of Tasting Room Host/Support. This position will be responsible for providing a warm and friendly welcome to guests as they arrive and will assist in delivering an exceptional customer experience to everyone who visits Pasolivo. The successful candidate must be able to think ahead. They will need to keep track of available tables and upcoming reservations while also managing walk-in traffic/wait list, and communicating with servers as new parties arrive. Outstanding communication skills are a must.

This role will also provide support for our servers by assisting with side work like preparing tasting plates and bread, bussing tables, restocking the sales floor, washing dishes, etc. to keep the tasting room operational.

Reports to: Tasting Room Lead, Tasting Room Manager

Responsibilities

• Greeting guests warmly upon arrival, and answer phone calls during service hours. You’re the first point of contact!
• Maintain professional appearance and attitude while at work.
• Manage traffic to the Tasting Room. This includes pre-booked reservations, walk-in traffic and a wait list if necessary. Host is responsible for seating arrangements and assigning servers to groups following a rotation (using Table Agent reservation/table management system).
• Must be willing to learn about Pasolivo (company/products/pricing/club structure/property/story/etc) and be able to answer guest questions knowledgeably and confidently.
• Maintain cleanliness and organization of the Tasting Room floor, back rooms, outdoor patios and parking lot.
• Assist with side work including bussing tables, running tasting samples, picking up trash, washing dishes, restocking the sales floor, checking guests out when needed, filling sample bottles, making preset sample plates, and other side work as assigned.
• Uphold high standards of guest services in alignment with our core values
• Be constantly observant of guest needs, and available to help.

Requirements

• Passion for Hospitality and Providing Exceptional Guest Service
• Enthusiasm for Collaborating with a Team
• Outstanding Communication Skills
• Meticulous Organizational Skills with Strong Attention to Details
• Ability to think ahead and manage upcoming reservations along with walk-in traffic.
• Punctual and Dependable
• Ability to be a Self-Starter
• Professional Appearance
• Must be able to work weekends, events, and holiday weekends.
• Must be able to be on your feet for extended periods of time, and walk quickly between indoor and outdoor service areas frequently to provide service.
• Must be able to lift at least 40 lbs at a time.

Join our team as Host and be part of creating memorable experiences for our guests!

Job Type: Part-time

Pay: $18.00 per hour. This support position not eligible for tips/commissions.

Benefits:

• Employee discount

Shift: Typically 1-2 shifts per week between Friday-Sunday, depending on traffic.

Expected hours: 6 – 12 per week