Benefits:- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Vision insurance
Reports to · Director of Winery Operations
Responsibilities Specific to Tasting Room Manager · Possess and live Europa Village core values.
· Manages and oversees the Tasting Room operation.
· With the involvement of the Director of Tasting Rooms, is responsible for hiring and training new employees.
· Oversees day-to-day hospitality operations while maintaining the core values, standards and ambiance of the winery.
· Responsible for achieving or exceeding financial goals, including wine sales, retail sales and Wine Club sign-ups.
· Creates employee schedules to ensure adequate and efficient staffing of the Tasting Room at all times.
· Delivers unsurpassed guest service to maximize guest satisfaction.
· Leads and motivates sales and supports the team to achieve revenue goals; updates staff on new wines and promotions. Assists sales staff as needed.
· Controls operational costs and identifies measures to cut waste.
· Assesses and improves profitability of the Tasting Room.
· Serves as a winery representative during in-house and outside promotional functions.
· Conducts tours for VIP consumer and trade visits.
· Understands the Société Memberships and assists with selling and updating of memberships and members’ data.
· Develops relevant industry relationships as well as maintain relationships with existing key clients and vendors.
· Creates detailed reports on weekly, monthly and annual, commissions, revenues and expenses.
· Reports on sales trends as requested by Director of Tasting Rooms.
· Conducts annual Tasting Room staff reviews with the involvement of the Director of Tasting Rooms.
· Accurately and efficiently run POS system.
· Answer telephones, take reservations, and respond to guests in a timely matter.
· Responds efficiently and accurately to guests’ questions and complaints.
· Comfortable working on feet for long periods of time.
· Works closely with Wine Club Director to continue club growth and membership retention.
· Manages the opening and closing of the tasting room involving cash handling, including drawer reconciliations and bank deposits.
· Ensures the nightly deposits are completed and done correctly.
· Manages Europa Village’s good image and suggests ways to improve it.
· Appraises staff performance and provides feedback to improve productivity.
· Maintains stock levels and orders supplies or delegates supply ordering when necessary.
· Ability to “read” the Tasting Room and surrounding areas and know what areas and/or guests need attention. Able to serve guests in the Tasting Room when Agents need assistance.
· Maintains the overall appearance of all areas of the Tasting Room.
· Maintains an accurate count of daily inventory and samples/pours used in Tasting Room.
· Handles complaints, conflicts, questions and suggestions from Tasting Room employees.
· Nurtures a positive working environment.
· Implements innovative strategies to improve productivity and sales.
· Seeks, suggests and supervises training and educational opportunities for the entire tasting room team.
· Ensures compliance with sanitation and safety regulations.
· Implements policies and protocols that will maintain future Tasting Room operations.
· Is enthusiastic, welcoming and exhibits a positive attitude and willingness to assist where necessary.
· Other duties as needed.
Expectations of the Tasting Room Manager
· Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
· Be able to communicate Europa Village’s story.
· Ability to treat all associates and guests in a respectful manner.
· Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
· Arrive on time and be respectful of attendance and punctuality.
· Adhere to Europa Village policies and procedures.
· Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
· Focused on attention to detail.