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Tax Call Center Rep.

Crescens Inc.

Indianapolis, IN

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JOB DETAILS
SKILLS
Accounting, Billing, Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Finance, Identify Issues, Problem Solving Skills, Request for Information (RFI), Research Skills, Tax Accounting, Tax Regulations, Technical Support
LOCATION
Indianapolis, IN
POSTED
5 days ago
Job title : Tax Call Center Rep
Location: Indianapolis, IN
Contract : 3 + Months

Job Description
  • Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
  • Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
  • Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
  • Respond to a variety of tax inquiries.
  • Access data utilizing basic computer skills.
  • Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
  • Comply with all ethical and confidentiality requirements

Responsibilities include:

The essential functions of this role are:
  • Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
  • Review accounts and properly apply payments to taxpayer accounts as needed.
  • Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.
  • Review and close files paid in full, dismissed, or discharged.
  • Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly.
  • Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
  • Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.


Required /Desired :
  • High school diploma or equivalent.
  • Prior experience in a fast-paced call center environment.
  • Customer service related experience
  • Experience adhering to ethical and confidentiality requirements
  • Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations
  • Knowledge of tax regulations.
  • Ability to analyze and troubleshoot tax-related inquiries
  • Associates or Bachelors Degree in accounting, finance, or related field.

About the Company

C

Crescens Inc.

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada.  We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality. 

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk.  A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2002
WEBSITE
http://crescensinc.com/

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