Tax Call Center Rep.

Job Posting: Call Center Representative / Tax Analyst

Short Description:

Call Center Representative/ Tax Analyst

Key Responsibilities

• Customer Engagement: Provide best-in-class service via phone and written correspondence. Address tax-related inquiries with professionalism, patience, and accuracy.

• Technical Tax Support: Analyze and resolve tax inquiries, including filing requirements, payment statuses, and liabilities.

• Account Management: Review accounts, apply payments, and conduct extensive research within DOR software to resolve complex return or payment issues.

• Operational Integrity: Create billings, abate penalties/interest per court orders, and maintain strict confidentiality.

• Compliance & Investigations: Assist with evidence collection for investigations and handle formal disclosure requests for taxpayer information.

Qualifications

• Education: High school diploma or equivalent (Required); Associates or Bachelor's degree in Accounting, Finance, or related field (Desired).

• Communication: Exceptional verbal and written communication skills with the ability to diffuse difficult situations.

• Technical Proficiency: Ability to navigate tax software, databases, and general computer systems effectively.

• Ethics: Demonstrated commitment to strict confidentiality and ethical standards.

Required Skills & Experience