Tax Call Center Rep
Duration 05/04/2026 to 10/31/2026 [Possible Extension]
Work LocationIndianapolis, IN [Onsite]
Agency Interview Type: No Interview Required
Work Arrangement: Onsite
Complete Description:
Call Center Job Description.
Responsibilities include:
·Enjoys Learning about a variety of tax filing and payment requirements.
·Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
· Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
·Respond to a variety of tax inquiries.
· Access data utilizing basic computer skills.
· Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
·Comply with all ethical and confidentiality requirements.
Tax analyst Job Description: Responsibilities include:
The essential functions of this role are:
· Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
· Review accounts and properly apply payments to taxpayer accounts as needed.
· Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
· Review and close files paid in full, dismissed, or discharged.
· Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.
· Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
· Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
Skills:
| | Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move |
| High school diploma or equivalent. | Required | | | | |
| Prior experience in a fast-paced call center environment. | Required | | Years | | |
| Customer service related experience. | Required | | Years | | |
| Experience adhering to ethical and confidentiality requirements | Required | | Years | | |
| Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. | Required | | | | |
| Knowledge of tax regulations. | Desired | | Years | | |
| Ability to analyze and troubleshoot tax-related inquiries. | Desired | | Years | | |
| Associates or Bachelors Degree in accounting, finance, or related field. | Desired | | | | |