Tax Call Center Rep Duration 05/04/2026 to 10/31/2026 [Possible Extension] Work LocationIndianapolis, IN [Onsite] Agency Interview Type: No Interview Required Work Arrangement: Onsite Complete Description: Call Center Job Description. Responsibilities include: •Enjoys Learning about a variety of tax filing and payment requirements. •Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment. • Apply knowledge acquired in training and utilizes resources to analyze and problem-solve. •Respond to a variety of tax inquiries. • Access data utilizing basic computer skills. • Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats. •Comply with all ethical and confidentiality requirements. Tax analyst Job Description: Responsibilities include: The essential functions of this role are: • Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies. • Review accounts and properly apply payments to taxpayer accounts as needed. • Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities. • Review and close files paid in full, dismissed, or discharged. • Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly. • Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met. • Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records. The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. Skills: Skill Required / Desired Amount of Experience Expertise Rating Move High school diploma or equivalent. Required Prior experience in a fast-paced call center environment. Required Years Customer service related experience. Required Years Experience adhering to ethical and confidentiality requirements Required Years Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required Knowledge of tax regulations. Desired Years Ability to analyze and troubleshoot tax-related inquiries. Desired Years Associates or Bachelors Degree in accounting, finance, or related field. Desired