TAX CLERK (SR-12) [1 vacancy]

TAX CLERK (SR-12) [1 vacancy]

Salary

$3,748.00 Monthly

Location

Oahu, HI

Job Type

Full-Time Permanent

Job Number

257256

Department

Department of Budget & Fiscal Services

Opening Date

02/23/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Position Information

The Department of Budget and Fiscal Services, Real Property Assessment Division, is looking for a detail-oriented individual with experience in a tax field for a Tax Clerk in Honolulu.

What You Will Do

• Perform specialized clerical work in support of the real property tax program, which may include assessment and appraisal support, exemption processing, appeals coordination, delinquent tax collection, tax record research, and taxpayer services.
• Process a high volume of exemption claims and related transactions within strict statutory deadlines during peak filing periods. Work is deadline-driven and requires sustained accuracy, organization, and efficiency.
• Review and process property records and legal documents such as ownership changes, transfers, subdivisions, condominiums, trust instruments, lease agreements, agreements of sale, permits, and other recorded documents.
• Assist taxpayers with real property tax inquiries, exemptions, and appeals; prepare and maintain official notices, hearing documents, certified mail records, and organized case files and supporting evidence.
• Manage one or more active email inboxes (5-50+ messages daily) while simultaneously responding to telephone and walk-in inquiries, particularly during peak periods. The position requires the ability to prioritize tasks and shift between assignments throughout the day.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

Apply today to make a difference in your community!

Additional Job Information

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:

Three years of clerical experience, one year of which shall have been in a tax field where familiarity with tax laws, rules, regulations, and procedures was involved.

Substitution: College education may substitute on a year-for-year basis for the general clerical experience requirement. There is no substitution for the one year of tax-related clerical experience.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Desirable Experience:

• Previous work experience demonstrating knowledge of real property tax laws, rules, and regulations, as well as assessment and appraisal terminology and procedures.
• Experience working in a fast-paced, deadline-driven environment where accuracy, efficiency, and productivity are essential.
• Experience reviewing and interpreting legal or recorded documents such as trust instruments, court orders, lease agreements, ownership transfer documents, and other formal records requiring careful analysis and attention to detail.
• Demonstrated ability to manage high-volume workloads, prioritize competing tasks, and respond to simultaneous email, telephone, and in-person inquiries while maintaining organized case files.
• Strong computer proficiency in a Windows-based environment, including the ability to input, edit, organize, and retrieve data using databases, spreadsheets, and word processing programs.
• Proficiency in Microsoft Word (including mail merge), Excel, and managing high-volume email correspondence is desirable.
• Familiarity with document management systems, Google Workspace (Docs and Sheets), virtual meeting platforms (e.g., Webex), internet research, and basic troubleshooting of common computer issues.

Examination Process

If you qualify for the position, your name will be eligible for consideration for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.

What are the benefits of being a City Employee?

• • Vacation: Employees may earn up to 21 days per year.
• • Sick Leave: Employees may earn up to 21 days per year.
• • Holidays: 13 days a year; 14 days during election years.
• • Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
• • Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
• • Group Life Insurance: No cost for eligible employees.
• • Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.
• • Retirement Plan: The Employees Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
• • Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
• • Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
• • Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
• • Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
• • Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

To view additional information, please visit our Benefits of City Employment page.

• All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.

01

APPLICATION GUIDELINES & INSTRUCTIONS

When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if youve held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

• Concurrent or overlapping experiences and/or education will NOT be double credited.

• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.

• Most work experience as an intern will NOT be creditable as equivalent to professional experience.

• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.

• Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.

• Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.

• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., drivers license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

02

SUBSTITUTION: College education may substitute on a year-for-year basis for the general clerical experience requirement. There is no substitution for the one year of tax-related clerical experience. Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. Verification Requirement: You must submit evidence of your education to be given credit. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal to your application. Or mail a photocopy of your diploma and/or official transcript by the closing date of this recruitment to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your diploma and/or transcript must be legible to receive credit. Will you be substituting college education for the general clerical experience requirement?

• No, I am not substituting college credits for any portion of the general clerical experience requirement.
• Yes, and I have attached an electronic copy of my diploma and/or official transcript to my application.
• Yes, and I will mail a photocopy of my diploma and/or official transcript to the Department of Human Resources.

03

Describe your experience/knowledge of tax laws, rules, regulations, and procedures. Indicate which position listed in the Work Experience section of your application where you had such experience, what were the various tax laws, rules, regulations, and procedures you needed to be familiar with? Describe your specific duties relating to these tax laws, rules, regulations, and procedures, and explain why you needed to be familiar with these tax laws, rules, regulations, and procedures in order to perform these duties. Also indicate how often did you perform these duties.

Required Question

Employer City and County of Honolulu

Address 650 South King Street, 10th Floor

Honolulu, Hawaii, 96813

Phone (808) 768-8536

Website https://www.honolulu.gov/dhr/