Tax Collections Clerk

Tax Collections Clerk

Salary

$19.00 - $24.71 Hourly

Location

Jacksonville, NC

Job Type

Full-Time

Job Number

414000048 MAY 2026

Department

TAX ADMINISTRATION

Opening Date

08/10/2026

Closing Date

8/17/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Performs intermediate skilled administrative support work involving the collection and receipting of taxes, licenses, fees and assessments, and related work as apparent or assigned. Work is performed under the close supervision of the Tax Collections Supervisor.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Responsibilities

• Receives, processes and posts tax payments and issues receipts.
• Receives, processes and posts delinquent tax payments and issues receipts.
• Assists Deputy Tax Collector with delinquent accounts and processing refunds
• Assists Deputy Tax Collector with researching and processing garnishments; assists with adjustments.
• Research and identify delinquent taxpayers through various programs to assist in the collection of delinquent taxes.
• Maintain detailed and confidential records and files.
• Types a variety of correspondence, prepares letters and sends out notices.
• Creates and/or maintains departmental reports.
• Prepares daily cash report; balances cash drawer; prints a variety of reports pertaining to collections.
• Greet taxpayers in person or by telephone and assist them with taxes or tax records.
• Assists the public with the completion of standardized records and documents.
• Receives citizens inquiries, complaints and service requests and resolves them within the framework of established policies, procedures, laws.
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
• Performs related tasks as required.

Qualifications

General knowledge of standard office methods and office productivity software (like Microsoft Office applications), techniques and procedures, business English, spelling and arithmetic; ability to operate standard computers and office equipment, complete data entry, and use a 10-key calculator; thorough knowledge of tax collection programs, policies and procedures; ability to make decisions relating to assigned operations in conformance with applicable laws and policies; ability to establish and maintain effective working relationships with associates and the general public

Education, Experience, and Special Requirements

High school diploma or GED and moderate experience in collections and cash handling, or equivalent combination of education and experience.

For completed education higher than a high school diploma, please attach your final transcript showing the date your degree was awarded.

Special Requirements

Successful completion of Fundamentals of Property Tax Collection and Property Tax Listing and Assessing within a two-year period.

Valid drivers license.

Salary will be determined by internal equity, candidates qualifications, budget, and market considerations.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance

Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees gross salary into the 401(k) account regardless of the employees deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services

The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.

01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree or higher
• None of the above

02

How many years of experience do you possess in collections and cash handling?

• None
• Less than 6 months
• 6 months to 2 years
• 2 years to 5 years
• More than 5 years

03

Have you uploaded your final transcript showing the date that your degree was awarded and any required certificates or licenses? This must be done even if you are a current employee or we have received it with a previous application.

• Yes
• No
• Not applicable

04

Do you possess a valid drivers license?

• Yes
• No

05

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

06

Onslow Countys Core Values are REACH: Resilience, Excellence, Accountability, Customer Service, and Honesty. Which of these values resonates with you the most, and why?

Required Question

Employer Onslow County

Address 234 Northwest Corridor Boulevard

Jacksonville, North Carolina, 28540

Phone 910-347-7600

Website http://www.onslowcountync.gov