Tax Information Aide (Call Center)

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Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 07/17/26

Applications Due08/31/26

Vacancy ID220176

• Basics
• Schedule
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• Job Specifics
• How to Apply

NY HELPNo

AgencyTaxation & Finance, State

TitleTax Information Aide (Call Center)

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $18.30 to $18.30 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Schenectady

Street Address ViaPort Mall Rotterdam 93 West Campbell Rd

City Schenectady

StateNY

Zip Code12306

Duties Description The NYS Department of Tax and Finance - Schenectady is actively recruiting hourly employees. Strong communication skills, including the ability to communicate professionally while representing the department, are essential.

Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:

• Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner.
• Provide excellent customer service while safeguarding confidential information.
• Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them.
• Research needed information using available and provided resources.
• Route calls to other team members and/or specified departments whenever needed.
• Make relevant notes from customer interactions.
• Report on customer feedback.
• Complete call logs and reports.
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Explain agency and program policies and procedures.
• Have familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook.
• Be able to work independently and use effective time management skills.
• Offer constructive feedback and improvement opportunities to the team.
• Perform other related office duties as required.
• Comply to agency and program policies and procedures.

Minimum Qualifications Preferred qualifications

• strong communication skills
• ability to communicate professionally while representing the department

Additional Comments Positions are available at the Via Port Mall location: 93 West Campbell Road Schenectady, NY.

All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings.

Fingerprinting is required as part of the background check prior to appointment.

Some positions may require additional credentials or a background check to verify your identity.

Name Antonietta Belott

Telephone 518-486-1907

Fax

Email Address tax.sm.taxrecruitment@tax.ny.gov

Address

Street W. A. Harriman State Office Campus Building 9, Room 256

City Albany

State NY

Zip Code 12227

Notes on ApplyingInterested applicants can apply online. Instructions and forms are located on our public website at: https://www.tax.ny.gov/about/empopps/default.htm

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