Tax Operations Director
Please apply by 8/11/2026
Hiring Range: $111,751.00 - $146,672.93
This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Position Summary
Directs the overall operations of the Collections Division of the Office of Tax Administration (OTA), with a focus on ensuring departmental objectives and goals are efficiently met. This position is responsible for making policy decisions, managing staff, ensuring compliance with all applicable laws and guidelines, planning and preparation of operational budgets, strategic planning, achieving department goals, successfully managing completing departmental initiatives; and is accountable for statutory responsibilities as indicated in the Revenue Laws of North Carolina, the Machinery Act of North Carolina, and all other applicable ordinances and laws. Reports to the Deputy Tax Administrator-Collections and works across department divisions in the OTA.
Essential Functions
- Participate in planning and developing strategies and managing projects to meet future and
current departmental objectives and goals.
- Responsible for managing business unit supervisors; manages and administers tasks and
activities of the supervisors ensuring departmental objectives and goals are efficiently met.
- Ensure all departmental activities comply with applicable tax laws, OTA policies and procedures,
and city, town, and county ordinances or initiatives.
- Represents the department when necessary to the public, media, in court proceedings, to other
departments/agencies, senior administration, elected officials, and others.
- Resolves problems without escalating to senior county administration.
- Achieve and exceed acceptable collection rates for all property taxes and business taxes for
Mecklenburg County, the City of Charlotte, and surrounding municipalities.
- Ensure efficient collection strategies are implemented accurately and equitably.
- Responsible for ensuring that audit controls are in place for cash and check payment handling.
- Successfully manage and lead special projects designed to improve workflow efficiency, increase
productivity, and enhance quality service delivery.
- Assemble, analyze, and act on performance data.
- Compile and prepares reports as required by the Director/Tax Collector.
- Represent the OTA and Director/Tax Collector as necessary.
- Serve as the hiring manager for vacant positions in the area of responsibility as they occur.
Minimum Qualifications
Experience:
Minimum of eight years of progressively responsible experience in management, government, and
project management; including two years of supervisory experience.
Education:
Bachelor''s Degree in Business, Finance, Accounting, Public Administration (Political Science) or a
related degree.
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
- Requires a valid North Carolina or South Carolina Driver's License
- Requires County Driving Privileges
- Must become certified with the North Carolina Tax Collector''s Association within the first three
years of employment.
- Requires a valid North Carolina or South Carolina Driver's License
- Must obtain and maintain a valid Mecklenburg County Vehicle Operator's Permit
- Annual Motor Vehicle Record (MVR) check required.
- Must become certified with the North Carolina Tax Collector''s Association within the first three
years of employment.
Preferred Qualifications
- Leadership
- Management and development of managers/supervisors and non-management staff
- Strategic thinking
- Troubleshooting
- Problem solving
- Complex research
- Communication - verbal and written
- Project management
- Budget development/management
- Government tax experience
Knowledge, Skills and Abilities
Knowledge of
- North Carolina general statues including Revenue Laws and Machinery Act
- Accounting methodologies and principles
- General bankruptcy laws, procedures, and processes
- Judicial processes including all applicable federal, state and local laws
- Tax appeal processes including those for gross receipts taxes, set-off debt, real property, and
personal property
- Property tax and fee assessment, billing, and collections
- Gross receipts tax administration
- North Carolina procurement law
Skills
- Strategic thinking, planning and organizing
- Time management
- Change management
- Effective leadership
- Forging collaborative relationships
- Effective presentation and problem-solving skills
- Statistical analysis: forecasting and trend analysis
- Customer service delivery
- Budget development/management
- Negotiation
- Complex issue resolution
- Contract development and management
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions, or approaches to problems.
- Effective presentation and problem-solving
- Excellent interpersonal skills.
- Ability to inspire delinquent taxpayers to resolve debt.
- Initiate and manage enforcement actions as required.
- Understand, create, and implement legislative changes as necessary.
Abilities
- Communicate: Clearly conveying information and ideas through a variety of media to individuals
or groups in a manner that engages the audience and helps them understand and retain the
information provided
- Business Acumen: Using economic, financial, market and industry data to understand and
improve business results; using one's understanding of major business functions, industry trends,
and own organization's position to contribute to effective business strategies and tactics
- Decision Making: Identifying and understanding issues, problems, and opportunities; comparing
data from different sources to draw conclusions; using effective approaches for choosing a course
of action or developing appropriate solutions; taking action that is consistent with available facts,
constraints and probably consequences
- Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals
beyond what is required; being proactive
- Coaching: Provide timely guidance and feedback to help others strengthen specific
knowledge/skill areas needed to accomplish a task or solve a problem
Computer Skills
- Proficiency in various applicable computer programs including Microsoft Office Suite.
- Ability to learn and efficiently utilize proprietary tax, imaging, and other software utilized for the
job.