Tax Services Associate I

Tax Services Associate I

Salary

$44,024.00 Annually

Location

Gwinnett County, GA

Job Type

Full-Time Non-Merit

Job Number

26-03900

Department

Tax Commissioners Office

Opening Date

06/26/2026

Closing Date

8/26/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Class Summary

Job Description

The Tax Service Associate I is responsible for providing assistance to customers in person and/or over the phone regarding tax/tag issues. Duties include reviewing various documents and making necessary changes, collecting payments from customers and keeping daily records of receivables, maintaining various records and files related to the tax/tag department, preparing various correspondence and reports for the department or external customers, maintaining inventory of supplies and performing other duties of a similar nature or level as assigned.

Grade

The grade for this position is B21(1).

As of 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma or G.E.D. ; AND
• Two years of customer service or related experience sufficient to successfully perform the essential duties of the job; OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Other Job Requirements/Information

• Due to the sensitive nature of this position, a background check is required to include motor vehicle & criminal histories.

Preferred Qualifications in addition to the above minimum qualifications

• Property Tax related experience
• Must be flexible with work schedule and hours.
• Work assignments may be at any DMV location and reassignments can be made at any time.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Additional Information

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.

World-class community

More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta's Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.

Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees' benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career

• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time

• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection

• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.

01

How many years of tax, motor vehicle or related experience do you have?

• None
• Less than 2 years
• 2 years
• 3 to 5 years
• 6 to 9 years
• 10 years or more

02

Please describe your tax or motor vehicle experience including the length of experience (months/years). If none, type N/A.

03

How many years of customer service experience do you have?

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 or more years

04

Please briefly describe your face-to-face customer service experience involving handling multiple issues. If none, respond N/A.

05

Do you have any experience(s) in handling and reconciling funds (cash, checks, credit/debit cards)?

• Yes
• No

06

If yes, please briefly describe your experience(s). If none respond, N/A.

07

Do you have Aumentum software experience?

• Yes
• No

08

If yes, please briefly describe your experience including length of experience (months/years). If none respond, N/A.

09

Do you work well when there are competing priorities? If yes, please describe your work style. If none, please respond N/A.

10

Do you have experience with Microsoft Word and/or Excel? Briefly outline your computer skills and training. If none, please respond N/A.

Required Question

Employer Gwinnett County

Address 75 Langley Drive

Lawrenceville, Georgia, 30046

Phone 770.822.7915

770.822.7923

Website http://www.gwinnettcountyjobs.com