Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge of MS Office including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Strong working knowledge of computer systems, hardware, and software, including drivers and bios | Required | 4 | Years |
| Excellent problem-solving, analytical, and team-working skills | Required | 4 | Years |
| Excellent communication and interpersonal skills. | Required | 4 | Years |
| demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4 | Years |
| Running reports and analyzing common complaints and problems. | Required | 4 | Years |
| An openness to learning new technologies. | Required | 2 | Years |
| An openness to learning new technologies. | Required | 4 | Years |
| No. | Question |
|---|---|
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question2 | Please list candidate's email address. |
| Question3 | In what city and state does your candidate currently reside? |
| Question4 | Role requires the candidate to be 100% ON SITE from Day 1. If selected, does your candidate agree to this arrangement? |
| Question5 | Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then IN PERSON if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Is your candidate aware of this? |
| Location | NULL, NULL |