Taxpayer Services Representative

State of IdahoTaxpayer Services RepresentativeApplications will be accepted through 11:59 PM MST on the posting end date.The Taxpayer Resources Unit (TRU) is seeking a customer service-oriented Taxpayer Services Representatives who is familiar with state or federal income tax laws and rules and is excited to educate the people of Idaho by answering customer questions related to tax matters.This posting is for Multiple full-time positions and two Limited Service position (the work is projected to be of limited duration due to funding or the nature of the position or project.) The position is in the Boise Office on the Chinden Campus, 11321 West Chinden Blvd, Building 2. Job Responsibilities:

Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies and filing requirements. Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules. Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and/or establish payment agreements. Research taxpayer account status, refunds, errors, and transactions. Explain billings and notices. Process tax payments and compute penalty and interest.Minimum Qualifications: Some knowledge of state or federal income tax laws and rules. (Typically gained by at least 3 months of experience where primary responsibilities included applying or explaining state or federal tax laws, rules, or policies and procedures to others, preparing tax returns as a professional or volunteer, or processing/filing income, sales or withholding tax returns for a business OR completion of at least one course or seminar where you learned to prepare tax returns)At least 6 months of experienceInterpreting, explaining and applying information such as laws, rules, and/or policies and procedures to customers on a regular basisUsing the internet for research.Why Join Us?OUR VISION: Great people. Helping you. Serving Idaho.OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.OUR VALUES: Fairness, Accountability, Integrity, Respect. Follow us on LinkedIn or Facebook to learn more about us! Questions? Contact us at hr@tax.idaho.gov or 208-334-0478. What's In It for You?Affordable benefits including medical, vision, and dental insurancePERSI defined benefit retirement planPaid sick and vacation leaves start accruing your first day11 paid holidays per yearPaid Parental Leave covering the birth or adoption of a child for up to 8 weeksPermanent, full-time classified employment status after successful completion of an entrance probationWorking in an office environment with other talented and highly motivated individualsBeautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in BoiseThe State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)Benefits may not be applicable for temporary or seasonal positions.EEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.Preference may be given to veterans who qualify under state and federal laws and regulations.