Taxpayer Services Representative - Limited Service position

Taxpayer Services Representative

This posting is for a LIMITED-SERVICE POSITION and/or a PART-TIME POSITION.

Applications will be accepted through 11:59 PM MST on the posting end date.

The Taxpayer Resources Unit (TRU) is seeking a customer service-oriented Taxpayer Services Representative who is familiar with state or federal income tax laws and rules and is excited to educate the people of Idaho by answering customer questions related to tax matters.

NOTICE: Due to a recent system improvement, if you have previously applied for a position with the State of Idaho, select Reset/Forgot Password and follow the prompts to access your account. For additional assistance, refer to the Candidate Guide located under Candidate Resources on the State of Idaho Careers page.

The position is in the Boise Office on the Chinden Campus, 11321 West Chinden Blvd, Building 2.

Job Responsibilities:

• Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies and filing requirements.
• Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
• Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and/or establish payment agreements.
• Research taxpayer account status, refunds, errors, and transactions.
• Explain billings and notices. Process tax payments and compute penalty and interest.

Minimum Qualifications:

• Some knowledge of state or federal income tax laws and rules. (Typically gained by at least 3 months of experience where primary responsibilities included applying or explaining state or federal tax laws, rules, or policies and procedures to others, preparing tax returns as a professional or volunteer, or processing/filing income, sales or withholding tax returns for a business OR completion of at least one course or seminar where you learned to prepare tax returns)
• At least 6 months of experience
• Interpreting, explaining and applying information such as laws, rules, and/or policies and procedures to customers on a regular basis
• Using the internet for research.

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

Follow us on LinkedIn or Facebook to learn more about us! Questions? Contact us at hr@tax.idaho.gov or 208-334-0478.

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

Supplemental Information:

• Applicant resumes must demonstrate how they meet the Minimum Qualifications listed on this job announcement.
• When completing the online application, be sure to be thorough and complete all of it. For example, be sure to complete the Reference Section (professional references preferred).
• Current State of Idaho Employees: Please apply through Luma Opportunities to avoid duplicate profiles and delays in processing.
• As mentioned above, this position is located at the Boise Office on the Chinden Campus located at 11321 W. Chinden Blvd, Building 2.